---
title: "Samrat Paul - Support Associate in Kolkata | Tal"
description: "Meet Samrat Paul, Support Associate skilled in Incident Management and Customer Service based in Kolkata."
image: "https://tal.club/meet/samrat-6/share-image"
---

# Samrat Paul on Tal

## Headline

Support Associate skilled in Incident Management and Customer Service

## About

Currently a Support Associate at Amazon, leveraging a Bachelor’s degree in Computer Applications \(BCA\) from Techno Main \- Salt Lake, with a focus on computer programming and specific applications\. Core skills include incident management, root cause analysis \(RCA\), and customer service, acquired through experience in roles at Amazon, LawSikho, and Wipro\. At Amazon, contributes to customer service excellence and operational efficiency, drawing from prior experience as an Incident Manager at Wipro\. Dedicated to enhancing processes and resolving challenges efficiently, with a focus on continuous improvement and delivering seamless service experiences\.

## Location

Kolkata

## Work experience

Support Associate at Amazon, Jan 2026 \- Present · 7 mos

Support Associate at LawSikho, Aug 2025 \- Nov 2025 · 4 mos, Kolkata, West Bengal, India

Incident Manager at Wipro, May 2022 \- May 2025 · 3 yrs 1 mo, Kolkata, West Bengal, India

## Education

BCA, Computer Programming, Specific Applications, Techno Main \- Salt Lake

[View the original profile](https://tal.club/meet/samrat-6)

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