Support Associate skilled in Incident Management and Customer Service
Kolkata, West Bengal, India
Kolkata, West Bengal, India
BCA, Computer Programming, Specific Applications
Techno Main - Salt Lake
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Currently a Support Associate at Amazon, leveraging a Bachelor’s degree in Computer Applications (BCA) from Techno Main - Salt Lake, with a focus on computer programming and specific applications. Core skills include incident management, root cause analysis (RCA), and customer service, acquired through experience in roles at Amazon, LawSikho, and Wipro. At Amazon, contributes to customer service excellence and operational efficiency, drawing from prior experience as an Incident Manager at Wipro. Dedicated to enhancing processes and resolving challenges efficiently, with a focus on continuous improvement and delivering seamless service experiences.
Kolkata
Support Associate at Amazon, Jan 2026 - Present · 7 mos
Support Associate at LawSikho, Aug 2025 - Nov 2025 · 4 mos, Kolkata, West Bengal, India
Incident Manager at Wipro, May 2022 - May 2025 · 3 yrs 1 mo, Kolkata, West Bengal, India
BCA, Computer Programming, Specific Applications, Techno Main - Salt Lake