---
title: "Samraiz Tejani - Product Manager in Bengaluru | Tal"
description: "Meet Samraiz Tejani, Product Manager @ DP World | Platform Strategy | Configuration-Driven Solutions | AI-First Approach to Scaling Customer Onboarding based in Bengaluru."
image: "https://tal.club/meet/samraiz-tejani/share-image"
---

# Samraiz Tejani on Tal

## Headline

Product Manager @ DP World \| Platform Strategy \| Configuration\-Driven Solutions \| AI\-First Approach to Scaling Customer Onboarding

## About

I help logistics companies scale customer onboarding through AI\-powered, configuration\-driven product design\. At DP World, I lead product strategy for order management and customer integration—translating complex B2B requirements into intuitive platform configurations that eliminate manual touchpoints and accelerate time\-to\-value\. My Approach: 🔹 Product\-Led Thinking: User\-obsessed, data\-driven decision\-making across product, ops, and engineering 🔹 AI Integration: Leveraging Claude, ChatGPT, and copilot tools to accelerate requirement documentation, competitive analysis, and cross\-functional communication 🔹 Operational Excellence: 7\+ years bridging product strategy and operations—I speak both languages and translate complex workflows into scalable solutions 🔹 Customer Obsession: Direct experience implementing systems for 50\+ enterprise customers \(Tesla , GSK, Cipla, Nike etc\.\)—I understand enterprise implementation pain\. My Track Record: Reduced customer go\-live effort by eliminating manual code changes through configuration\-driven architecture Managed ₹5Cr\+ customer segments in previous role, improving GP recognition accuracy and auto\-closing rates Implemented transportation management systems across India, coordinating UAT and end\-user training for enterprise workflows Automated 70%\+ of manual transaction handling using RPA \(UiPath\), freeing teams for higher\-value work Previously at Kuehne\+Nagel, I held multiple roles spanning financial operations, systems implementation, and process excellence—giving me deep insights into how digital transformation actually happens at scale\. I'm looking to: Partner with forward\-thinking product teams solving B2B logistics, supply chain, or enterprise SaaS challenges Mentor aspiring PMs who want to understand operations \+ product strategy Explore opportunities where AI\-first thinking meets customer obsession\.

## Location

Bengaluru

## Work experience

Product Manager at DP World, Feb 2024 \- Present · 2 yrs 8 mos, Bengaluru, Karnataka, India, Lead product analysis and feature delivery for the Shipment module, enabling dynamic, configuration\-driven customer onboarding across 50\+ consignees\. Reduced go\-live effort by 60% by eliminating manual code changes per new customer— transforming a 3\-month implementation into 4\-6 week deployments\. Define and translate consignee\-level business requirements into technical specifications, bridging operations logic and engineering capabilities\. Create data\-driven business cases for feature prioritization based on customer impact, implementation feasibility, and unit economics\. Drive cross\-functional customer integration workflows, coordinating operations, engineering, and customer success teams—running sprint reviews, UAT coordination, and release validation for shipment platform features\. Improved time\-to\-first\-order by 40% through streamlined onboarding workflows\. Applied AI tooling \(Claude, ChatGPT, Copilot\) to accelerate requirement documentation, competitive analysis, and stakeholder communication—reducing documentation cycle time by 35% and improving requirement clarity for engineering teams\. Manage Order Management product backlog prioritizing features based on 2\-4 week iteration cycles, balancing customer requests, technical debt, and strategic roadmap initiatives\.

Deputy Manager \- Financial Operations at Kuehne\+Nagel, Nov 2022 \- Jan 2024 · 1 yr 3 mos, Mumbai, Maharashtra, India, Led 7\-member team identifying and closing performance gaps across CCL, OCC, and Finance operations—improving GP recognition accuracy by 25% and auto\-closing rates by 35%, directly impacting ₹5Cr\+ customer segment profitability\. Analyzed customer P&L performance, designed targeted GP improvement plans with measurable corrective actions, and reduced minimum bad debt provisions through systematic root\-cause analysis—improving net margin visibility by 3\-4%\. Managed intercompany billing accuracy across multi\-country operations, resolving complex disputes and eliminating re\-debit cycles—reducing billing disputes by 60%\. Key insight for Product Managers: Developed deep understanding of how financial operations workflows impact customer profitability—insights I now apply to designing order management and pricing configurations that reflect real customer economics\.

Assistant Manager \- System and Process Excellence at Kuehne\+Nagel, Dec 2020 \- Nov 2022 · 2 yrs, Mumbai, Maharashtra, India, Implemented new Transportation Management System \(TMS\) across India operations— led process design, system configuration, UAT, and enterprise\-wide training for 50\+ users across freight execution workflows\. Built and deployed RPA automation using UiPath, reducing manual transaction handling by 70% and freeing operational teams for higher\-value activities\. Consulted on logical system design for 4 subsequent automation enhancements\. Led digital transformation of customer implementation processes: • Electronic Shipping Instructions \(ESI\) \- eliminating manual document processing • E\-Invoice with Digital Signature \(Basware\) \- 60% reduction in billing admin work • Digital Payment \(Odex\) \- streamlined payment reconciliation • Ticket Management \(TIC\) \- improved issue resolution time by 40% Managed enterprise customer implementations \(Nike, GSK, World Market\) across India—evaluated complex system requirements, designed workflows, and coordinated with global teams\. Developed playbook that reduced implementation cycle time by 3\-4 months for standard implementations\. Specialized in SAP Business Intelligence reporting and process flow documentation \(Cawemo\), designing automated workflows for key customer and internal processes\.

Senior Customer Service Executive at Kuehne\+Nagel, Jun 2018 \- Nov 2020 · 2 yrs 6 mos, Maharashtra, India, Lead product analysis and feature delivery for the Shipment module, enabling dynamic, configuration\-driven customer onboarding across 50\+ consignees — reducing go\-live effort by 60% by eliminating manual code changes per new customer\. Translate consignee\-level business requirements into technical specifications, creating data\-driven business cases for feature prioritization based on customer impact, implementation feasibility, and unit economics\. Drive cross\-functional customer integration workflows, coordinating operations, engineering, and customer success teams — running sprint reviews, UAT coordination, and release validation for shipment platform features\. Improved time\-to\-first\-order by 40% through streamlined onboarding workflows and optimized configuration management processes\. Applied AI tooling \(Claude, ChatGPT, Copilot\) to accelerate requirement documentation, competitive analysis, and stakeholder communication — reducing documentation cycle time by 35% and improving requirement clarity for engineering teams\. Manage Order Management product backlog and roadmap prioritization across 2\-4 week iteration cycles, balancing customer requests, technical debt, and strategic roadmap initiatives\.

## Education

Master of Management Studies \- Operations, Business Administration, Management and Operations, Pillai Institute of Management Studies and Research

Bachelor of Computer Application, Computer Programming/Programmer, General, Bharati Vidyapeeth

[View the original profile](https://tal.club/meet/samraiz-tejani)

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