Headline

Product Manager @ DP World | Platform Strategy | Configuration-Driven Solutions | AI-First Approach to Scaling Customer Onboarding

About

I help logistics companies scale customer onboarding through AI-powered, configuration-driven product design. At DP World, I lead product strategy for order management and customer integration—translating complex B2B requirements into intuitive platform configurations that eliminate manual touchpoints and accelerate time-to-value. My Approach: 🔹 Product-Led Thinking: User-obsessed, data-driven decision-making across product, ops, and engineering 🔹 AI Integration: Leveraging Claude, ChatGPT, and copilot tools to accelerate requirement documentation, competitive analysis, and cross-functional communication 🔹 Operational Excellence: 7+ years bridging product strategy and operations—I speak both languages and translate complex workflows into scalable solutions 🔹 Customer Obsession: Direct experience implementing systems for 50+ enterprise customers (Tesla , GSK, Cipla, Nike etc.)—I understand enterprise implementation pain. My Track Record: Reduced customer go-live effort by eliminating manual code changes through configuration-driven architecture Managed ₹5Cr+ customer segments in previous role, improving GP recognition accuracy and auto-closing rates Implemented transportation management systems across India, coordinating UAT and end-user training for enterprise workflows Automated 70%+ of manual transaction handling using RPA (UiPath), freeing teams for higher-value work Previously at Kuehne+Nagel, I held multiple roles spanning financial operations, systems implementation, and process excellence—giving me deep insights into how digital transformation actually happens at scale. I'm looking to: Partner with forward-thinking product teams solving B2B logistics, supply chain, or enterprise SaaS challenges Mentor aspiring PMs who want to understand operations + product strategy Explore opportunities where AI-first thinking meets customer obsession.

Location

Bengaluru

Work experience

Product Manager at DP World, Feb 2024 - Present · 2 yrs 8 mos, Bengaluru, Karnataka, India, Lead product analysis and feature delivery for the Shipment module, enabling dynamic, configuration-driven customer onboarding across 50+ consignees. Reduced go-live effort by 60% by eliminating manual code changes per new customer— transforming a 3-month implementation into 4-6 week deployments. Define and translate consignee-level business requirements into technical specifications, bridging operations logic and engineering capabilities. Create data-driven business cases for feature prioritization based on customer impact, implementation feasibility, and unit economics. Drive cross-functional customer integration workflows, coordinating operations, engineering, and customer success teams—running sprint reviews, UAT coordination, and release validation for shipment platform features. Improved time-to-first-order by 40% through streamlined onboarding workflows. Applied AI tooling (Claude, ChatGPT, Copilot) to accelerate requirement documentation, competitive analysis, and stakeholder communication—reducing documentation cycle time by 35% and improving requirement clarity for engineering teams. Manage Order Management product backlog prioritizing features based on 2-4 week iteration cycles, balancing customer requests, technical debt, and strategic roadmap initiatives.

Deputy Manager - Financial Operations at Kuehne+Nagel, Nov 2022 - Jan 2024 · 1 yr 3 mos, Mumbai, Maharashtra, India, Led 7-member team identifying and closing performance gaps across CCL, OCC, and Finance operations—improving GP recognition accuracy by 25% and auto-closing rates by 35%, directly impacting ₹5Cr+ customer segment profitability. Analyzed customer P&L performance, designed targeted GP improvement plans with measurable corrective actions, and reduced minimum bad debt provisions through systematic root-cause analysis—improving net margin visibility by 3-4%. Managed intercompany billing accuracy across multi-country operations, resolving complex disputes and eliminating re-debit cycles—reducing billing disputes by 60%. Key insight for Product Managers: Developed deep understanding of how financial operations workflows impact customer profitability—insights I now apply to designing order management and pricing configurations that reflect real customer economics.

Assistant Manager - System and Process Excellence at Kuehne+Nagel, Dec 2020 - Nov 2022 · 2 yrs, Mumbai, Maharashtra, India, Implemented new Transportation Management System (TMS) across India operations— led process design, system configuration, UAT, and enterprise-wide training for 50+ users across freight execution workflows. Built and deployed RPA automation using UiPath, reducing manual transaction handling by 70% and freeing operational teams for higher-value activities. Consulted on logical system design for 4 subsequent automation enhancements. Led digital transformation of customer implementation processes: • Electronic Shipping Instructions (ESI) - eliminating manual document processing • E-Invoice with Digital Signature (Basware) - 60% reduction in billing admin work • Digital Payment (Odex) - streamlined payment reconciliation • Ticket Management (TIC) - improved issue resolution time by 40% Managed enterprise customer implementations (Nike, GSK, World Market) across India—evaluated complex system requirements, designed workflows, and coordinated with global teams. Developed playbook that reduced implementation cycle time by 3-4 months for standard implementations. Specialized in SAP Business Intelligence reporting and process flow documentation (Cawemo), designing automated workflows for key customer and internal processes.

Senior Customer Service Executive at Kuehne+Nagel, Jun 2018 - Nov 2020 · 2 yrs 6 mos, Maharashtra, India, Lead product analysis and feature delivery for the Shipment module, enabling dynamic, configuration-driven customer onboarding across 50+ consignees — reducing go-live effort by 60% by eliminating manual code changes per new customer. Translate consignee-level business requirements into technical specifications, creating data-driven business cases for feature prioritization based on customer impact, implementation feasibility, and unit economics. Drive cross-functional customer integration workflows, coordinating operations, engineering, and customer success teams — running sprint reviews, UAT coordination, and release validation for shipment platform features. Improved time-to-first-order by 40% through streamlined onboarding workflows and optimized configuration management processes. Applied AI tooling (Claude, ChatGPT, Copilot) to accelerate requirement documentation, competitive analysis, and stakeholder communication — reducing documentation cycle time by 35% and improving requirement clarity for engineering teams. Manage Order Management product backlog and roadmap prioritization across 2-4 week iteration cycles, balancing customer requests, technical debt, and strategic roadmap initiatives.

Education

Master of Management Studies - Operations, Business Administration, Management and Operations, Pillai Institute of Management Studies and Research

Bachelor of Computer Application, Computer Programming/Programmer, General, Bharati Vidyapeeth