Headline

​11+ Years in Cloud Management | AWS | Scaling Operations & Driving GenAI Security Risk and Billing Automation | Ex-HPE

About

Operations leader with 11+ years building and running large-scale, user-facing support operations at AWS. Currently leading a team of 20+ engineers in AWS Global Support Operations, and previously a Manager of Managers overseeing a 72-person organization processing ~21K monthly customer engagements across three time zones. I build high-performing teams from the ground up, drive operational excellence through data, and ship products that transform how work gets done. Recently led the delivery and launch of a Generative AI case-handling platform from UAT to General Availability, cutting handling time and lifting quality scores across the org. What I bring to the table: • Team building, coaching, and talent development (24 promotions, 3 ICs grown into managers) • Operational delivery at scale with SLA governance (97.31% quality vs. 90% bar) • Process re-engineering that delivers measurable outcomes (56% resolution time reduction, 52.6% case volume reduction) • Cross-functional partnership with Product, Engineering, Finance, and Risk • GenAI and automation program delivery, from zero-to-one builds to org-wide rollouts Certified AWS Cloud Practitioner, Gen AI and Six Sigma Yellow Belt. Passionate about developing talent, improving operational efficiency, and delivering exceptional customer experiences in cloud computing services. Previously held roles at DXC Technology and Hewlett Packard Enterprise.

Location

Greater Bengaluru Area

AI stack

claude

cursor

gemini

kiro

Amazon Q Developer

Napkin AI

Work experience

Manager II Technical CS at Amazon Web Services (AWS), Jul 2024 - Present · 2 y 1 mo, Bengaluru

Manager I Technical CS at Amazon Web Services (AWS), Dec 2020 - Oct 2024 · 3 yrs 11 mos

Technical CS Specialist at Amazon Web Services (AWS), Apr 2020 - Nov 2020 · 8 mos, Bengaluru, Karnataka, India

Technical Customer Support Associate at Amazon Web Services (AWS), Mar 2018 - Mar 2020 · 2 y, Bengaluru

Support Associate at DXC Technology, Apr 2017 - Mar 2018 · 11 mo, Bengaluru, Karnataka, India, legacy Hewlett-Packard Enterprise

Technical Support Associate at Hewlett Packard Enterprise, Nov 2015 - Apr 2017 · 1 yr 6 mos, Bengaluru, Karnataka, India, Support IT relevant issues for Global Shell Business.

Intern at Cambridge Institute of Technology, Jul 2015 - Nov 2015 · 4 mo, Bengaluru

Education

ICSE 10th, Bishop Cotton Boys'​ School

Bachelor’s Degree, Mechanical Engineering, Cambridge Institute of Technology