---
title: "Sameer Shaik - ASE in Greater Bengaluru Area | Tal"
description: "Meet Sameer Shaik, Aspiring Product Manager | Tekion | Top Product Manager Fellow @NextLeap | Product & Data-Driven Problem Solver | Ex - Citrix | Ex-Jainite | based in Greater Bengaluru Area. AI stack includes antigravity, claude, and cursor. Explore public work links including github and nextleap..."
image: "https://tal.club/meet/sameer-shaik-4/share-image"
---

# Sameer Shaik on Tal

## Headline

Aspiring Product Manager \| Tekion \| Top Product Manager Fellow @NextLeap \| Product & Data\-Driven Problem Solver \| Ex \- Citrix \| Ex\-Jainite \|

## About

Aspiring Product Manager with hands\-on experience building and shipping user\-centric products\. Currently working in App Support at Tekion, where I’ve developed a deep understanding of real user pain points, SaaS workflows, and system\-level thinking\. This exposure shaped my transition into Product Management not just as a career move, but as a problem\-solving mindset\. Over the past months, I’ve: • Built and shipped end\-to\-end products like Attune \(Digital Well\-being\) • Developed AI\-powered tools including PRD generators and RAG\-based assistants • Explored product improvements across platforms like Zomato,Rapido and Spotify • Created structured systems for PM interview preparation and execution What sets me apart: Strong user empathy from ground\-level experience \+ ability to think in scalable product systems\. I’m actively looking for Product Management opportunities where I can build meaningful products, solve real user problems, and grow alongside a strong team\.

## Location

Greater Bengaluru Area

## AI stack

antigravity

claude

cursor

lovable

n8n

huggingface

## Work experience

ASE at Tekion Corp, Apr 2024 \- Present · 2 yrs 7 mos, Bengaluru, Karnataka, India, •Built deep expertise in Tekion’s platform, resolving complex accounting and operational issues for dealer partners\. •Delivered seamless support across chat, email, and phone, achieving 95%\+ CSAT from 1,000\+ feedback responses and ranking among the top 3 performers\. •Owned and resolved escalations in Accounting, Tekion Pay, Payroll, and Analytics, ensuring smooth partner experiences\. •Collaborated and learned across multiple modules—Service, Parts, FixedOps, IoT, Retail, CRM, Implementation, and Integrations—to broaden knowledge and enhance dealer partner experiences\. •Reduced DSATs by implementing empathetic, customer\-first strategies that turned negative cases into positive outcomes\. •Partnered with product and engineering teams to translate customer insights into meaningful product enhancements\. •Authored internal documentation and training materials to improve knowledge sharing across teams\. •Utilized tools like cURL, Postman, Observe, and Jira for API debugging, accelerating troubleshooting and resolution times\. •Leveraging AI tools such as Copilot and Tekion GPT to optimize workflows and deliver smarter, faster solutions\.

Escalation Specialist \- License Rights & Compliance Specialist at Cloud Software Group, Jan 2024 \- Apr 2024 · 4 mos, India, •Resolved high\-priority customer escalations by working closely with global teams across Asset Management, Order Management, Renewal Sales, and Contract Administration—building seamless collaboration that improved turnaround times and elevated customer satisfaction\. •Streamlined complex licensing operations including entitlement renewals, transfers, rescissions, splits, and terminations, ensuring compliance with zero errors while reducing operational bottlenecks\. •Oversaw end\-to\-end RMA processes and product returns, taking ownership of overcharge disputes \(both pricing and non\-pricing\) and driving fair, timely resolutions that protected revenue and strengthened customer trust\. •Introduced process improvements that significantly reduced escalation resolution time, leading to smoother workflows and faster issue closures\. •Served as a trusted link between internal teams and external stakeholders—upholding licensing compliance, mitigating risks, and supporting sustainable renewal revenue growth\.

Customer Success Specialist at Cloud Software Group, Feb 2023 \- Jan 2024 · 1 yr, Bengaluru, Karnataka, India, • In this role, I handle inbound calls and address web 2 cases encompassing both technical and non\-technical issues • Creating tickets according to the issue type and directing them to the relevant team based on the specific requirements\. This includes products such as ADC, Virtual Apps and Desktops, ShareFile, Endpoint Management, and others\. • Identifying and addressing various customer inquiries such as login problems, MFA issues, billing queries, renewals, and account and contact limitations\. • Adjusting and operating across various shifts in APAC, EMEA, and AMS regions to meet business needs\. • I had the chance to facilitate refresher training sessions with colleagues, working alongside team leads\. • I supported new hires in comprehending the business process and dedicatedly assisted them in accelerating their learning curve\. •Collaborated closely with the team and management to develop Salesforce dashboards for enhanced visibility into KPIs, facilitating easier understanding and achievement of targets\. • Maintaining a consistent position within the top 10% of the team, I've received four R&R awards in the past three quarters\. Notably, my KPI scores include a C\-SAT of 98%, FDR of 84%, TTC of 1\.2 days, and productivity reaching 125%\.

Senior Inside Sales Manager at Intellipaat, Aug 2022 \- Jan 2023 · 6 mos, Bengaluru, Karnataka, India, • This role requires me to plan, strategize and implement changes to overachieve targets • Contributed for the success and growth of the team by overachieving the monthly and day to day targets • Played a pivotal role in training and guiding team, imparting effective sales pitch techniques over the calls and providing guidance on efficient use of CRM tools for lead follow\-ups • Managed a team of 10\+ Sales Consultants • My responsibilities also requires me to assist onboarding and training of newly hired associates in the team with an aim to achieve and strive for the maximum revenue and growth\. • I endeavor to establish an environment that promotes open communication, trust, innovative thinking and effective teamwork\.

Business Development Trainee at Intellipaat, Feb 2022 \- Jul 2022 · 6 mos, India, Intellipaat is a global online professional training provider, which offers the best curated and well updated courses based on industry requirements like Data Science, Artificial Intelligence, Big Data, Cloud Computing and many more\. \*\*Key Achievements and Responsibilities\*\* • keep abreast with intellipaat's latest offerings and updates • Successfully initiated and conducted proactive calls to leads sourced from CRM • Understanding the requirement of customer's and effectively guided them towards a successful career path\. • Monitoring individual performance at all times along with contributing for the growth and success of them team\. • Strategically Identified and leveraged references from the existing customer base to expand the sales pipeline and drive additional revenue streams • Consistently followed up on leads and researched for potential prospects\. • Consistently surpassed the monthly targets and stood as the highest contributor to the team\. • Ensured customer satisfaction as priority and lead pre\-sales to post\-sales support activities for assigned leads\. • Updated and upgraded myself to cope up with the ongoing trend in terms of technologies and improved myself from past customer feedback\.

Intern at Internshala, Apr 2021 \- Jun 2021 · 3 mos, India, \-Top 1% contributor from ISP 22 Program \-Educated about \#Internshala and their products across various institutes and helped college students in understanding about the courses and guided according to their interests\. \-Promptly participated in Discussion's and Seminar's to understand the business model and displayed my unique perspective on resolving the issues\. \- Stood 211 out of 21963 students participated\.

## Education

Bachelor of Technology \- BTech, Computer Science, Jain \(Deemed\-to\-be University\)

## Public links

- github: https://github\.com/sameerrosk
- nextleap\.app: https://nextleap\.app/portfolio/sameer\-\_shaik

[View the original profile](https://tal.club/meet/sameer-shaik-4)

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