Headline

BMS Graduate | Advanced Excel | Learning SQL | Seeking Entry-Level Analyst Roles

About

I am an aspiring Data Analyst with a background in BMS and practical knowledge of Advanced Excel. I enjoy working with data, creating dashboards, and turning raw data into meaningful insights. I have built projects using Excel that involve data cleaning, analysis, and visualization. I am currently upskilling in SQL and Power BI to expand my capabilities. Open to opportunities in Data Analyst or Business Analyst roles.

Location

India

Work experience

Customer Service Executive at Cogent E Services, Dec 2024 - Aug 2025 · 9 mos, Thane, Handled inbound and outbound customer calls to resolve queries related to products, services, and billing. Provided accurate information, troubleshot issues, and ensured first-call resolution. Maintained detailed records of interactions in CRM, met daily KPIs for call volume and customer satisfaction, and escalated complex cases to supervisors. Delivered professional, empathetic support while adhering to company policies and service standards.

Education

bechlor of management studies, Finance, Anand vishwa gurukul senior night college

Bachelor of Commerce it, Accounting and Finance, gvm thane