Saloni Mahale

3+ years of work experience

Jan 20265 mosPresent

India

Key Responsibilities: 1. Lead the Interface Implementation team, managing end-to-end integration of third-party systems (POS, Payment, Fiscal, PBX, IPTV) with the core PMS. Oversee multiple concurrent projects from initiation to go-live, ensuring timely and high-quality delivery. 2. Act as the primary point of contact for interface vendors and client stakeholders. Conduct technical discovery sessions, gather requirements, and define clear project scope aligned with business goals. 3. Serve as SME for complex integrations, especially POS and Fiscal systems. Design integration workflows, approve configurations, and establish testing protocols to ensure compliance and system accuracy. 4. Own the full integration lifecycle, including fiscal deployments in regulated markets. Ensure adherence to local tax laws and maintain accurate financial reporting and audit trails. 5. Develop detailed project plans and test cases to validate data flows and business scenarios. Lead UAT to ensure system stability and performance before client handover. 6. Minimize downtime during upgrades or migrations by coordinating structured change management plans with vendors and internal teams, ensuring business continuity. 7. Manage the escalation framework, resolving ~95% of post-launch interface issues within a 48-hour SLA through collaboration with vendor and engineering teams. 8. Strengthen team capability by training implementation specialists on new technologies, standards, and troubleshooting methods. Support onboarding and continuous upskilling. 9. Collaborate closely with Product, Engineering, and Support teams to resolve critical issues, manage defect escalations, and restore functionality with minimal operational impact.

Apr 20241 yr 10 mosJan 2026

Nagpur, Maharashtra, India

Lead – IOT & Local Interfaces with extensive experience in managing end-to-end integrations between property systems, payment gateways, POS connectors, and on-premise IOT infrastructure within hospitality environments. Specialized in deploying, configuring, and stabilizing local interfaces to ensure seamless communication between PMS, payment terminals, and third-party systems. Strong expertise in payment gateway integrations (Payone/Saferpay), terminal configuration, PCI setup, tokenization workflows, and transaction lifecycle validation (Auth, Capture, Refund, Void, Pre-Auth). Hands-on experience with Linux-based IOT environments, log monitoring, connector configuration, cron-based log rotation, and troubleshooting real-time transaction issues. Core Responsibilities: 1. Leading IOT and local interface implementations across properties 2. Managing go-live planning, smoke testing, and post-deployment stabilization 3. Overseeing terminal provisioning, IP mapping, and default routing configuration 4. Monitoring system logs and diagnosing transaction failures 5. Collaborating with DevOps, Network, and Property IT teams 6. Driving standardization of configuration practices 7. Handling escalations and performing root cause analysis Recognized for strong technical leadership, structured implementation methodology, and the ability to bridge operational and technical teams. Focused on building resilient local integrations, minimizing downtime, and ensuring secure, compliant transaction processing across all deployed properties.

Aug 20239 mosApr 2024

India

Implementation Specialist with hands-on experience in deploying and configuring payment gateway integrations, POS connectors, and property management system interfaces. Skilled in end-to-end implementation lifecycle including requirement analysis, technical configuration, system validation, UAT support, and go-live coordination. Experienced in configuring payment gateways such as Payone/Saferpay, managing PCI configurations, tokenization setups, terminal integrations, and conducting smoke testing across payments, refunds, pre-auth, void, and capture scenarios. Strong understanding of API credentials management, Base64 validation, log monitoring, and cron-based log rotation in Linux environments.