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Salomi Mugutmal

Bachelor in Computer Engineering

Pimpri Chinchwad

2+ years of work experience

Tech Mahindra
Jul 20251 yrPresent

Pune, Maharashtra, India

Associate| Current • Provide technical assistance to clients via chat, email, and remote tools, ensuring timely resolution of hardware, software, and network issues. • Log, track, and document support tickets using internal ITSM tools to maintain SLA compliance. • Troubleshoot and escalate complex issues to higher-level support or engineering teams. • Assist in onboarding, account setup, and secure access configuration for new users. • Maintain detailed knowledge of company products, services, and policies to deliver high-quality customer support. • Working on Salesforce CRM SAP & JIRA Application Support Engineer • Worked on SAP and JIRA for client support and service request management. Raised, tracked, and resolved JIRA tickets in line with SLA and client requirements. Supported SAP user profile management, access validation, and authorization-related updates. Performed SAP credit checks and credit limit updates based on approved client requests. Validated and updated client data in SAP and related databases to ensure accuracy. Coordinated with internal teams to resolve complex SAP-related issues.
Nomadists India Pvt
Jan 20256 mosJun 2025

• Developed responsive websites using HTML, CSS, and JavaScript. • Built and integrated chat automation using AiSensy chatbot platform. • Collaborated with cross-functional teams to improve user experience and system functionality. • Automated lead capture by integrating AiSensy chatbot with CRM systems, reducing manual follow-ups by 40%. • Owned end-to-end development of WordPress sites, ensuring security best practices in deployment. • Designed marketing email templates using HTML for campaigns and promotions.
Cyber Secured India
Jul 20246 mosDec 2024

• Created simple backend programs in Java to manage users and fetch data from a MySQL database using JDBC. • Improved and fixed issues in the backend code, making it run faster and smoother.
Cyber Secured India
Feb 20236 mosJul 2023

• Developed a Mind Health Recognition Android app in Java with emotion tracking and analytics. • Designed responsive UIs and implemented login, registration, and interactive graphs for user-friendly experience.

Education

Bachelor of Engineering - BE, Computer Engineering

Indira college of engineering and management

20213 yrs2024
Indira college of Engineering and management, pune

Bachelor of Computer Engineering

Indira college of Engineering and management, pune

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Salomi Mugutmal on Tal

Headline

Bachelor in Computer Engineering

Location

Pimpri Chinchwad

Work experience

Associate at Tech Mahindra, Jul 2025 - Present · 1 yr, Pune, Maharashtra, India, Associate| Current • Provide technical assistance to clients via chat, email, and remote tools, ensuring timely resolution of hardware, software, and network issues. • Log, track, and document support tickets using internal ITSM tools to maintain SLA compliance. • Troubleshoot and escalate complex issues to higher-level support or engineering teams. • Assist in onboarding, account setup, and secure access configuration for new users. • Maintain detailed knowledge of company products, services, and policies to deliver high-quality customer support. • Working on Salesforce CRM SAP & JIRA Application Support Engineer • Worked on SAP and JIRA for client support and service request management. Raised, tracked, and resolved JIRA tickets in line with SLA and client requirements. Supported SAP user profile management, access validation, and authorization-related updates. Performed SAP credit checks and credit limit updates based on approved client requests. Validated and updated client data in SAP and related databases to ensure accuracy. Coordinated with internal teams to resolve complex SAP-related issues.

Freelance Software Engineer at Nomadists India Pvt, Jan 2025 - Jun 2025 · 6 mos, • Developed responsive websites using HTML, CSS, and JavaScript. • Built and integrated chat automation using AiSensy chatbot platform. • Collaborated with cross-functional teams to improve user experience and system functionality. • Automated lead capture by integrating AiSensy chatbot with CRM systems, reducing manual follow-ups by 40%. • Owned end-to-end development of WordPress sites, ensuring security best practices in deployment. • Designed marketing email templates using HTML for campaigns and promotions.

Software Engineer Intern at Cyber Secured India, Jul 2024 - Dec 2024 · 6 mos, • Created simple backend programs in Java to manage users and fetch data from a MySQL database using JDBC. • Improved and fixed issues in the backend code, making it run faster and smoother.

Android Developer at Cyber Secured India, Feb 2023 - Jul 2023 · 6 mos, • Developed a Mind Health Recognition Android app in Java with emotion tracking and analytics. • Designed responsive UIs and implemented login, registration, and interactive graphs for user-friendly experience.

Education

Bachelor of Engineering - BE, Computer Engineering, Indira college of engineering and management

Bachelor of Computer Engineering, Indira college of Engineering and management, pune

Salomi Mugutmal - Associate in Pimpri Chinchwad | Tal