Headline

Insurance Operations Professional | P&C Insurance | Policy Lifecycle Management | Policy Administration | Renewals & Documentation | Salesforce CRM | Backend Operations

About

Insurance operations professional with extensive experience in Property & Casualty (P&C) insurance, policy lifecycle management, mortgage insurance operations, renewals, documentation, and stakeholder support. Currently working at Ethos Life Technologies, with previous experience at TSI (Transworld System India Pvt Ltd) and other established organizations. Experienced in supporting policy-related workflows, handling operational cases, maintaining accurate documentation, coordinating with stakeholders, and following process and quality requirements. Core expertise: - Insurance operations and policy administration - P&C insurance and policy lifecycle management - Pre- and post-renewal reviews - Title, closing, and mortgage insurance operations - Documentation, quality checks, and case management - Salesforce CRM and operational workflow tools - Root-cause analysis and process improvement - Stakeholder coordination and escalation handling I am interested in opportunities in backend insurance operations, policy administration, underwriting support, renewal operations, and process excellence, where I can contribute my experience in accurate processing, documentation, and operational efficiency. Open to suitable opportunities across Bengaluru and other locations, including different shifts. My focus is on delivering accurate, compliant, and efficient operational outcomes while continuously developing my analytical and technical skills.

Location

Greater Bengaluru Area

AI stack

gemini

meta

notion

ChatGPT

Chroma

Work experience

Client Operations Associate at Ethos, Mar 2026 - Present · 9 mos, Bengaluru, Karnataka, India, Support insurance servicing and policy-related operational workflows. Handle enquiries and document actions through Salesforce/WASP and internal procedures. Maintain accurate case notes, follow-ups, and servicing records. Coordinate operational requests while adhering to verification and quality requirements.

Senior associate assurant operation at TSI - Transworld Systems Inc., Apr 2023 - Mar 2026 · 3 yrs, Bengaluru, Karnataka, India, Managed P&C insurance and real-estate policy lifecycle activities. Supported 5–7 Client Service Managers and branch leaders. Processed property and title files, renewal documentation, insurance payments, and cancellation requests. Supported workflow improvements and transition-ready operational processes.

Senior clinical administration coordinater at UnitedHealth Group, Oct 2021 - May 2022 · 8 mos, Bengaluru, Karnataka, India

Senior Operations Associate at Smart enterprises, Jul 2018 - Feb 2021 · 2 yrs 8 mos, Bengaluru, Karnataka, India, ➢ Handling incoming calls of the clients for resolution on Query, Request & Complaints. ➢ Planning internal and external resources like internal man power available for execution. ➢ Co-ordinating with vendor’s with internal. ➢ Follow up with clients and update activity status. ➢ Providing manpower to other clients and vendors. ➢ Keeping track of the project data ➢ Worked for th clinets like MYGLAM, KWALITYWALLS, TUBORG, KINGFISHER, CREDR etc

Senior associate assurant operations at Altisource, Jun 2015 - May 2018 · 3 yrs, Bengaluru, Karnataka, India

Senior customer service executive at Firstsource, Nov 2013 - May 2015 · 1 y 6 mo, Bengaluru, Handling incoming calls for Vodafone inbound customer for resolution on Query Request & Complaints calls ➢ Solving queries of the customers. ➢ Keeping track of the customers complains and demand and making out call to provide proper, complete & Satisfactory resolution. ➢ Excellent in Handling customer & provide proper resolutions to the customers. ➢ Cross trained on customer support. ➢ Worked for the Vodafone process in postpaid. ➢ Taking escalation calls and solving customers issue. ➢ Handling a Nesting batch and making certification by doing floor support. ➢ Handled six batches as Mentor.

Education

2nd puc, Accounting and Finance, Old fort boys college