Salman Shaikh
Ex-Uber (Greenlight expert Driver Support & Driver operations) | Active Learner
Gandhinagar
7+ years of work experience
Sep 20232 yrs 11 mosPresent
Managed operations for Vadodara and Surat cities. Handled city supply vendors and ensured smooth daily operations. Collected market and competitor information to support business decisions. Identified and onboarded new vendors to improve supply availability. Worked closely with Local and remote hero to achieve weekly targets. Managed airport operations for both cities, including airport experts. Tracked daily attendance and performance of experts. Conducted weekly calls with experts to understand and resolve challenges. Coordinated with airport authorities and parking contractors. Monitored airport competition and market trends. Handled Ahmedabad Junction operations similar to airport operations. Supported issue resolution and ensured service quality across locations.
Jun 20221 yr 4 mosSep 2023
Ahmedabad, Airport, Gujarat, India
By implementing strategies, well-organized and efficient booth operation with company branding inside the terminal while ensuring a customer satisfaction. Recruitment and manage a team of 6 members to enhance work performance and providing efficient services to customers. Manage the daily schedule, including team member shifts. Continuously monitor team members performance both inside the terminal and at the lane side. Oversee the cashless process for drivers, allowing them to take a free exit from the airport. Daily track and report the number of cashless trips to the airport authorities. Be vigilant in identifying any fraudulent activities by drivers and take prompt action to resolve such issues. Regularly analyse fare structures and stay informed about market trends and competitive companies. Handle customer complaints professionally and aim to resolve them positively, prioritizing customer satisfaction.
Aug 202111 mosJun 2022
Ahmedabad, Gujarat, India
My dedication to supporting Uber vendors and drivers, contribute to the long-term success of the competitive transportation industry. I've onboarded 25 electric vehicles first time in Gujarat. Establish clear targets for vendors to improve the number of supplies. Regularly, review their progress and provide guidance to help them achieve target numbers. Stay informed about the activities and incentives offered by competitive companies in the market. Maintain accurate and well-organized records of vendor participants. Ensure that the information is up-to-date and categorized for easy access. Continue organizing monthly meetings with drivers to address their queries and collect feedback. Always strive for continuous improvement in all aspects of operations. Regularly assess processes, listen to stakeholders, and adapt to changing market dynamics.
Mar 20216 mosAug 2021
Gandhinagar, Gujarat, India
As a Customer Support Representative, our primary goal is to ensure that our customers receive exceptional service. Here's how we fulfill the responsibilities mentioned
We are committed to responding to customer queries promptly and with accurate information, whether it's through phone calls or chat. We understand that quick and precise responses are crucial to customer satisfaction. We acknowledge and address customer complaints with a sense of urgency. We efficiently process orders and monitor order and ensuring that customers received order on time.
Sep 20181 yr 9 mosMay 2020
Ahmedabad, Gujarat, India
Provided support to drivers, including resolving issues, assisting with Uber commission arrears, and answering queries. Trained drivers on using the Uber application, reading payment statements, and managing their accounts effectively. Onboarded new drivers and vehicles to the platform. Offered telephonic support to address driver concerns promptly. I lost my job during the COVID-19 pandemic.
Education
Bachelor of Commerce, Accounting and Business/Management
Gujarat University
High School Diploma
Gujarat Secondary and Higher Secondary Education Board (GSEB)
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