Headline

MBA Candidate (Systems with Business Analytics) | Entry-Level Data Analyst | Power BI | Excel | Data Cleaning | Data Visualization | Dashboarding | Business Analytics | Former Amazon Associate | Open to Analyst Roles

About

I have a B.Com in Computers applications and I’m currently pursuing an MBA(Systems with Business Analytics). I worked at Amazon as a Shipping And Delivery Support Associate, where I developed strong problem-solving and data-handling skills. I’ve also completed a Deloitte Data Analytics Simulation, where I used Excel and Tableau to analyze and visualize data, along with an advanced Excel certification. I’m now looking to apply my analytical skills and business knowledge to contribute as a Data Analyst.

Location

Hyderabad

Work experience

Shipping and Delivery Support at Amazon, Aug 2024 - May 2025 · 10 mos, Handled 100+ daily customer queries, improving resolution time by ensuring accurate and timely responses across chat, email, and phone. Reduced escalation rates by collaborating with cross-functional teams, resolving complex delivery and order issues. Maintained high customer satisfaction by analyzing recurring issues and ensuring consistent service quality. Applied problem-solving and data-handling skills to track order patterns and identify common failure points. Adapted quickly to product/process updates through continuous learning, improving operational efficiency.

Education

Master of Business Administration, Systems with Business Analytics, Aurora Degree and Pg College

Bachelor of Commerce - BCom, Computers, Tapasya Group