Salim Shekh profile photo 1 on Tal

Salim Shekh

Customer Success Executive @ ShawMan Software Pvt. Ltd. |

Greater Ahmedabad Area

9+ years of work experience

ShawMan Software Pvt. Ltd.
Dec 20223 yrs 7 mosPresent

Mumbai, Maharashtra, India

IDS Next
Dec 20223 yrs 7 mosPresent

Application Support Provide support on-site and remotely. - Record and classify incidents for immediate closure. - Log incident/service requests, categorize, and allocate categories/classifications. - Respond to technology support issues promptly. - Troubleshoot technical and non-technical issues. - Respond to customer inquiries, improve service quality, and recommend enhancements. - Demonstrate understanding of technical terminologies. - Work effectively as part of a team with meticulous attention to detail. - Creating and provide support on Sales Force Cases.
The Pride Hotel
Mar 20175 yrs 10 mosDec 2022

- Manage “IDS” Software. - Wi-Fi Management. - Epabx System – Matrix (Nec - 250 Extension). - Operating Systems: Windows 2003/2008/2012/2016 Server, Win7, Win 08, Win 8.1, Win 10. - Worked with MS-OFFICE 2007/2010/2013/2016 (Outlook, Word, Excel, Power-Point). - Manage RFID ONITY Door Lock (164 Keys). - Troubleshoot hardware problems on PCs and printers. - Maintain daily work reports & asset registers of all IT components.
IMSI Staffing Pvt Ltd
Jun 20211 yr 6 mosNov 2022

Ahmedabad, Gujarat, India

IMSI - L'Institut du Management des Services Immobiliers
Jun 20216 mosNov 2021

- Provide Hardware, Network & Application Support. - Configure new desktops and laptops, install and format Operating Systems. - Troubleshoot printer, antivirus, and Microsoft office issues. - Install and configure SAP, Office 365, and manage service tickets. - Create users, reset passwords, and manage Active Directory - Creating and providing support of service now tickets.

Education

Government Polytechnic Rajkot

Diploma engineering, Electronics and communication

Government Polytechnic Rajkot

20124 yrs2016

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Headline

Customer Success Executive @ ShawMan Software Pvt. Ltd. |

About

Graduated with a Diploma in Engineering from Government Polytechnic Rajkot and a Master's Degree in Electrical, Electronics, and Communications Engineering from Gujarat Technological University. Currently serving as a Customer Success Executive at ShawMan Software and IDS Next, bringing expertise in Windows Server, presales technical support, and hardware support. Proficient in troubleshooting technical issues, managing IT systems, and working with tools like Salesforce Cases to enhance customer experiences. At ShawMan Software and IDS Next, contributed to resolving technical and non-technical support issues by collaborating with teams and addressing customer needs effectively. Demonstrated a commitment to improving service delivery while working on application support and system management tasks. Dedicated to creating a positive impact through meticulous attention to detail, fostering teamwork, and leveraging technical skills to drive operational success.

Location

Greater Ahmedabad Area

Work experience

Customer Success Executive at ShawMan Software Pvt. Ltd., Dec 2022 - Present · 3 yrs 7 mos, Mumbai, Maharashtra, India

Customer Success Executive at IDS Next, Dec 2022 - Present · 3 yrs 7 mos, Application Support Provide support on-site and remotely. - Record and classify incidents for immediate closure. - Log incident/service requests, categorize, and allocate categories/classifications. - Respond to technology support issues promptly. - Troubleshoot technical and non-technical issues. - Respond to customer inquiries, improve service quality, and recommend enhancements. - Demonstrate understanding of technical terminologies. - Work effectively as part of a team with meticulous attention to detail. - Creating and provide support on Sales Force Cases.

Information Technology Executive at The Pride Hotel, Mar 2017 - Dec 2022 · 5 yrs 10 mos, - Manage “IDS” Software. - Wi-Fi Management. - Epabx System – Matrix (Nec - 250 Extension). - Operating Systems: Windows 2003/2008/2012/2016 Server, Win7, Win 08, Win 8.1, Win 10. - Worked with MS-OFFICE 2007/2010/2013/2016 (Outlook, Word, Excel, Power-Point). - Manage RFID ONITY Door Lock (164 Keys). - Troubleshoot hardware problems on PCs and printers. - Maintain daily work reports & asset registers of all IT components.

Service Desk Engineer at IMSI Staffing Pvt Ltd, Jun 2021 - Nov 2022 · 1 yr 6 mos, Ahmedabad, Gujarat, India

Service Desk Engineer at IMSI - L'Institut du Management des Services Immobiliers, Jun 2021 - Nov 2021 · 6 mos, - Provide Hardware, Network & Application Support. - Configure new desktops and laptops, install and format Operating Systems. - Troubleshoot printer, antivirus, and Microsoft office issues. - Install and configure SAP, Office 365, and manage service tickets. - Create users, reset passwords, and manage Active Directory - Creating and providing support of service now tickets.

Education

Diploma engineering, Electronics and communication, Government Polytechnic Rajkot