Headline

Operations Specialist | 7+ Years in Annuity & Life Insurance | Driving Process Excellence & Business Impact | Corporate Precision × Creative Intuition | Building Value with Logic & Passion

About

With 7+ years of experience in Insurance and Annuity Operations, I specialize in delivering accuracy, efficiency, and consistency in high-volume, fast-paced environments. Currently working as a Subject Matter Expert (SME), I play a key role in managing critical processes, resolving complex cases, and ensuring smooth business operations. I have strong expertise in handling end-to-end financial and non-financial transactions, executing payment cycles with 100% accuracy using Oracle systems, and maintaining strict adherence to SLAs and compliance standards. My experience also includes reporting, audit readiness, and SOP alignment, ensuring transparency and control across operations. Beyond process execution, I am passionate about people and performance. I actively mentor new joiners, support team members on the floor, and help build a productive and collaborative work environment. I believe strong teams drive strong results. I enjoy working with cross-functional teams to identify gaps, improve workflows, and contribute to process enhancements, including automation and standardization initiatives. My focus is always on improving efficiency, reducing errors, and creating scalable solutions. Currently, I am expanding my skill set towards Product and Business Operations, with a keen interest in solving real-world problems, improving user experiences, and bridging the gap between business needs and execution. I believe in continuous learning, staying adaptable, and delivering value in everything I do.

Location

Greater Delhi Area

Work experience

Subject Matter Expert at Zinnia, Jul 2025 - Present · 1 yr, Noida, Uttar Pradesh, India, •Executed high-volume payment cycles across multiple transaction types with a strong focus on accuracy and timeliness, leveraging Oracle systems to ensure 100% data integrity. •Managed end-to-end processing of financial and non-financial transactions, ensuring adherence to defined SLAs and operational guidelines. •Played a key role in coaching and mentoring new joiners, enabling faster ramp-up and improving overall team productivity. •Prepared and analyzed operational reports, ensuring policy compliance, audit readiness, and accurate (GL) allocation. •Demonstrated strong capability in team handling and workforce management, ensuring smooth day-to-day operations and consistent performance delivery. •Collaborated with cross-functional stakeholders to identify process gaps and drive improvements in operational efficiency and compliance. •Contributed to process enhancement initiatives, supporting automation and standardization efforts to improve turnaround time and accuracy. •Continuously focused on skill development and knowledge enhancement, adapting to evolving business requirements and driving operational excellence.

Senior Associate at Zinnia, Oct 2018 - Aug 2025 · 6 yrs 11 mos, Gurugram, Haryana, India

Education

Delhi University