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sakshi tomar

Customer Relations Manager at Wagzen Technology Pvt Ltd

Dehradun

2+ years of work experience

Wagzen Technology Private Limited
Feb 20264 mosPresent

Dehradun, Uttarakhand, India

Wagzen Technology
Feb 20264 mosPresent

Wakefit
Mar 202511 mosJan 2026

Dehradun, Uttarakhand, India

Manage end-to-end customer interactions including product inquiries, order placement, and post-purchase support. Handle high-volume inbound and outbound customer calls while maintaining service quality standards. Assist customers with product selection, pricing, delivery timelines, and issue resolution. Coordinate with logistics and warehouse teams to ensure smooth order fulfillment. Resolve complaints efficiently, improving overall customer satisfaction and retention. Support onboarding of new customers and guide them through company policies and processes. Maintain accurate CRM records and track customer feedback to improve service performance.
Wakefit, Dehradun
Mar 202511 mosJan 2026

Study Unifees
Mar 20247 mosSep 2024

dehradun

Conducted outbound calls to prospective students regarding enrollment services. Converted leads through persuasive communication and detailed product knowledge. Maintained call records and updated CRM database regularly. Achieved monthly enrollment and lead engagement targets.

Education

Bachelor of Business Administration - BBA, Human Resources Management and Services , marketing

guru ram das institute of technology and management college

20213 yrs2024
Grd College of Science

Bachelor of Business

Grd College of Science

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Headline

Customer Relations Manager at Wagzen Technology Pvt Ltd

About

Results-driven Customer Success & Sales Professional with experience in telemarketing, customer relationship management, and administrative coordination. Skilled in persuasive communication, lead conversion, and client engagement. Proven ability to enhance customer satisfaction, streamline onboarding processes, and contribute to revenue growth. Seeking to leverage strong interpersonal and problem-solving skills in a growth-oriented organization.

Location

Dehradun

Work experience

Customer Relations Manager at Wagzen Technology Private Limited, Feb 2026 - Present · 4 mos, Dehradun, Uttarakhand, India

Customer Support Executive at Wagzen Technology, Feb 2026 - Present · 4 mos

Customer Support Executive at Wakefit, Mar 2025 - Jan 2026 · 11 mos, Dehradun, Uttarakhand, India, Manage end-to-end customer interactions including product inquiries, order placement, and post-purchase support. Handle high-volume inbound and outbound customer calls while maintaining service quality standards. Assist customers with product selection, pricing, delivery timelines, and issue resolution. Coordinate with logistics and warehouse teams to ensure smooth order fulfillment. Resolve complaints efficiently, improving overall customer satisfaction and retention. Support onboarding of new customers and guide them through company policies and processes. Maintain accurate CRM records and track customer feedback to improve service performance.

Customer Success Associate at Wakefit, Dehradun, Mar 2025 - Jan 2026 · 11 mos

Outbound Telemarketer at Study Unifees, Mar 2024 - Sep 2024 · 7 mos, dehradun, Conducted outbound calls to prospective students regarding enrollment services. Converted leads through persuasive communication and detailed product knowledge. Maintained call records and updated CRM database regularly. Achieved monthly enrollment and lead engagement targets.

Education

Bachelor of Business Administration - BBA, Human Resources Management and Services , marketing, guru ram das institute of technology and management college

Bachelor of Business, Grd College of Science

sakshi tomar - Customer Relations Manager in Dehradun | Tal