Sakshi Shingare
Support Consultant
Pune Division
3+ years of work experience
Oct 20259 mosPresent
Pune, Maharashtra, India
Application support Consultant | Salesforce| Jira | Practise Fusion| Troubleshooting| Service now|
Jun 20232 yrs 6 mosNov 2025
Pune, Maharashtra, India
Jun 20232 yrs 5 mosOct 2025
Delivered technical support to global healthcare clients through voice, email, and chat channels.
Troubleshot client technical issues through remote access, identifying root causes and implementing resolutions.
Managed incident queues, prioritized tickets based on severity, and ensured adherence to SLA targets.
Collaborated with engineering, infrastructure, and product teams to resolve complex technical cases.
Handled escalations professionally while maintaining strong customer satisfaction and communication standards.
Supported clients across the US, UK, Australia, and Singapore in enterprise healthcare environments.
Dec 20227 mosJun 2023
Pune, Maharashtra, India
Responsible for Lead Generation and Lead Nurturing with the organization via BANT,HQL and White Paper Campaigns.
Over All Demand Generation in the North American Region via primary research using various tools used in the B2B domain giving Sales Ready Leads.
Dec 20227 mosJun 2023
Supported B2B lead generation and campaign activities while coordinating with sales and marketing teams.
Worked with targeted messaging, client outreach, and market research activities aligned with business goals.
Education
Bachelor of Laws - LLB, Law
Tilak maharashtra Vidyapeeth
20205 yrs2025
HSC, PCMB
Alumni Association of MES’ Abasaheb Garware College (AGC) Pune
20182 yrs2020
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