Headline

Business Analyst – Strategy & Planning | P&L Management |Operation Strategy | Forecasting & Budgeting

About

I'm a Business Analyst with 5+ years of experience owning P&L, designing Annual Operating Plans, and driving financial strategy in high-scale logistics operations. At Shadowfax, I manage multi-vertical P&L across Dark Stores, MFCs, Warehouses, B2C/B2B Grocery, and Large Items. I design AOPs from the ground up, set MoM targets, build cost-to-serve models, and lead monthly planning cycles with rolling forecasts. My most impactful outcome to date: taking Contribution Margin from –9% to +15% within two quarters through disciplined cost governance and unit economics analysis. Before Shadowfax, I worked at Infosys BPM where I built Tableau dashboards, ran SQL/BigQuery-based data validation at scale, and improved Customer Effort Score from 68% to 87.8% through process redesign. What I bring to the table: — End-to-end P&L and AOP ownership — Financial modelling, scenario analysis, and variance deep-dives — Rate card design, vendor reconciliation, and rider economics — Executive and board-level reporting with SQL · Python · Tableau · Power BI

Location

Bengaluru

AI stack

claude code

claude

notion

openai

Blackbox AI

ChatGPT

Work experience

Business Analyst at Shadowfax, Mar 2026 - Present · 8 mos

Senior Data Analyst - Strategy & Planning at Shadowfax, Dec 2023 - Mar 2026 · 2 yrs 4 mos, Bengaluru, Karnataka, India, -Own multi-vertical P&L across Dark Stores, MFCs, Warehouses, B2C/B2B Grocery, and Large Items — ~₹90 Cr annualised revenue and 9L+ monthly orders; drove Contribution Margin from –9% to +15% within two quarters through targeted cost and pricing interventions. -Architect Annual Operating Plans for all owned verticals; lead monthly planning cycles with rolling forecasts across last-mile, mid-mile, and fixed cost lines — ensuring margin commitments are met quarter on quarter. -Reduced last-mile CPO by ~8–10% and in-store CPO by ~10–12% across all verticals through weekly tracker governance and cost-lever identification across delivery, manpower, and vendor spends. -Designed rate cards by business model (Dark Stores, B2C/B2B Grocery, Large Items, MFCs) anchored against cost-to-serve benchmarks; structured negotiation positions and margin floors for client and vendor contracts. -Built executive dashboards in SQL, Tableau, and Excel tracking Contribution Margin, Gross Margin, Rider CPO, and manpower cost; cut variance analysis turnaround time by ~40%; present findings directly to senior leadership. -Manage full rider payout cycle — ~₹1.5 Cr in monthly LM payouts — covering incentive structuring, per-order rate revisions, and joining/referral bonus design to maintain continuous rider supply. -Conduct end-to-end vendor reconciliation — ~₹2.5 Cr aggregator vehicle billing + ~₹2 Cr hub manpower/rental/ancillary monthly — resolving disputes and ensuring SLA-aligned payouts. -Built Python scripts to fully automate rider payout calculations across all verticals, eliminating manual errors and accelerating payout cycle time at scale

Data Quality Analyst at Infosys BPM, Mar 2021 - Dec 2023 · 2 yrs 10 mos, -Applied Python-based statistical modelling to analyse customer behaviour patterns, improving forecast accuracy for client operations planning. -Designed Tableau and Google Sheets dashboards to track KPIs, surface revenue leakage, and deliver prioritised corrective recommendations to client stakeholders. -Used SQL and BigQuery on GCP to validate large-scale financial and operational datasets across business-critical pipelines, ensuring reporting accuracy. -Led root-cause analysis on service delivery inefficiencies, implementing process fixes that improved Customer Effort Score from 68% to 87.8% and reduced overhead costs.

Data Analyst at Aegis Global, Apr 2019 - Jul 2020 · 1 yr 4 mos, Bangalore Urban, Karnataka, India

Technical Support Analyst at NürnbergMesse India Pvt. Ltd., Oct 2018 - Mar 2019 · 6 mos, Bangalore Urban, Karnataka, India

Education

Bachelor of Technology - BTech, Aerospace, Aeronautical and Astronautical Engineering, Hindustan Aviation Academy