Headline

Virtual assistant

About

Technext leverages my expertise in email-based technical support and data management to enhance customer service outcomes. By analyzing customer interaction data and identifying technical trends, our team ensures timely resolution of complex issues while maintaining accurate internal records. Proficient in CRM systems and Excel, I contribute to optimizing backend operations through precise data handling and reporting. With a foundation in computer studies and a collaborative approach, I aim to drive impactful solutions for global customers and foster seamless operational workflows.

Location

Kharar

Work experience

Virtual Assistant at Excevo, Dec 2025 - Present · 7 mos, United Kingdom

Customer Support Specialist at Excevo, Dec 2025 - Present · 7 mos

Data Management Specialist at TECH NEXT SOFTWARE PRIVATE LIMITED, Aug 2023 - Jun 2025 · 1 yr 11 mos, Chandigarh, India, In my current role at Technext, I specialize in providing email-based technical support while managing and analyzing customer data to drive efficient resolution and improve service quality. My responsibilities include resolving complex customer issues, identifying technical trends, and supporting backend operations with precise data handling and reporting. Key Responsibilities: • Provide email-based technical support to global customers, resolving inquiries and product issues efficiently. • Analyze customer interaction data using Excel and other tools to detect trends and recurring issues. • Maintain and update internal databases, ensuring accurate and timely data entry and recordkeeping. • Collaborate with internal teams to escalate and resolve system-related or technical issues. • Draft clear, professional, and empathetic email responses in alignment with brand tone and support protocols. • Generate reports and summaries for performance monitoring and process improvement. • Ensure compliance with data privacy and security protocols during customer data handling. Key Skills Applied: • Email support & technical troubleshooting • Data entry and database management • Microsoft Excel (reporting, sorting, filtering) • Customer relationship management (CRM tools) • Problem-solving and issue escalation • Clear written communication • Process improvement

Technical Support Executive at Tech Next Software Pvt Ltd, Aug 2023 - Jun 2025 · 1 yr 11 mos

Business Development Executive at Zapbuild, Oct 2022 - Mar 2023 · 6 mos

Customer Executive at TaskUs, Dec 2021 - Sep 2022 · 10 mos

Customer Sales Representative at TaskUs, Dec 2021 - Sep 2022 · 10 mos

Education

Bachelor of Computer Applications-BCA, IEC UNIVERSITY

Diploma of Education, Computer Science, Delhi Institute of Technology Management & Research