Sakshi Mishra
Student at Deendayal Upadhyay Gorakhpur University
Noida
3+ years of work experience
Aug 20257 mosFeb 2026
Noida
iEnergizer is a global business process outsourcing (BPO) company that provides customer support, back-office, and technology -enabled services to clients worldwide.
Jun 20222 yrs 7 mosDec 2024
Delhi, India
20222 yrs2024
Maintained 99% accuracy in processing and recording data. Streamlined data entry workflows, improving efficiency and reducing processing time by 20%. Handled high volumes of data daily, consistently meeting deadlines without compromising quality. Collaborated with teams to enhance data management protocols, ensuring better data integrity. Trained new team members, sharing best practices to uphold quality standards.
Aug 20243 mosOct 2024
Noida
Resolved customer queries with 95% satisfaction rates, ensuring timely and accurate solutions. Managed high call volumes efficiently, maintaining quality service under pressure. Collaborated with technical teams to address complex issues, reducing resolution time by 20%. Provided tailored support, improving customer retention and loyalty. Consistently exceeded performance targets, receiving recognition for outstanding service.
Education
Bachelor of Commerce - BCom, Marketing/Marketing Management, General
Deendayal Upadhyay Gorakhpur University
20212 yrs2023
Bachelor of Commerce - BCom, Marketing/Marketing Management, General
Deendayal Upadhyay Gorakhpur University
20212 yrs2023
High School Diploma
Saraswati Vidya Mandir
High School Diploma
Saraswati Vidya Mandir
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