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Sakshi Rajput

--Customer Support | Trust & Safety | Content Moderation | Operations

Delhi

5+ years of work experience

PlanetSpark
Jun 20242 yrs 1 moJun 2026

Gurugram, Haryana, India

Conducted demo sessions with prospective students and parents, presenting the course and converting leads into enrollments. Mentored 40+ students across Launch, Practice, and Performance class formats, teaching public speaking, creative writing, voice modulation, and body language to build presentation and communication confidence.
PlanetSpark
Jun 20241 yr 7 mosDec 2025

Conducted online public speaking sessions for over 40+ students, enhancing communication and presentation skills. Trained students in presentation skills, storytelling, and creative writing to build confidence and self-expression. Reviewed student performance and provided personalized feedback to support continuous improvement. Maintained high engagement levels through interactive virtual learning methods. Assisted learners in developing critical thinking, communication, and self-expression skills.
iEnergizer
Nov 20203 yrs 6 mosApr 2024

Noida, Uttar Pradesh, India

Handled customer complaints and safety-related concerns while ensuring compliance with platform policies and quality standards. Worked as a third-party content moderation and trust & safety specialist for a global gaming platform client (NDA-restricted, client name withheld). Moderated user-generated content across image, voice/audio, and video formats, including in-game characters, assets, and live voice chat during gameplay, for safety and policy compliance. Handled appeals and escalations related to moderation decisions, applying platform policy and SLA standards to ensure fair and timely resolution. In the final year, contributed to the policy team, co-authoring and documenting content moderation policies (via Confluence) later adopted across multiple regions.
iEnergizer (Gaming Platform Client — NDA)
Nov 20203 yrs 6 mosApr 2024

Embedded specialist for a global gaming platform (NDA-restricted), handling the most sensitive and high-risk escalations across content moderation and user safety.

Education

Mata Gujri Mahila Mahavidyalaya (Autonomous) Jabalpur M.P.

Bachelor of Science, Biotechnology

Mata Gujri Mahila Mahavidyalaya (Autonomous) Jabalpur M.P.

St. Joseph's Matriculation Higher Secondary School

Class XII

St. Joseph's Matriculation Higher Secondary School

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Headline

--Customer Support | Trust & Safety | Content Moderation | Operations

About

Trust & Safety and Content Moderation professional with 3.5+ years reviewing high-volume content (image, voice/audio, video, and UGC) for a global gaming platform client under NDA, consistently maintaining 80-85% quality/CSAT standards. Experienced in appeals handling, escalation management, SLA compliance, and policy documentation. Open to Customer Support, Trust & Safety, Content Moderation, and Operations roles — remote, hybrid, or on-site.

Location

Delhi

Work experience

Public Speaking Coach at PlanetSpark, Jun 2024 - Jun 2026 · 2 yrs 1 mo, Gurugram, Haryana, India, Conducted demo sessions with prospective students and parents, presenting the course and converting leads into enrollments. Mentored 40+ students across Launch, Practice, and Performance class formats, teaching public speaking, creative writing, voice modulation, and body language to build presentation and communication confidence.

Expert at PlanetSpark, Jun 2024 - Dec 2025 · 1 yr 7 mos, Conducted online public speaking sessions for over 40+ students, enhancing communication and presentation skills. Trained students in presentation skills, storytelling, and creative writing to build confidence and self-expression. Reviewed student performance and provided personalized feedback to support continuous improvement. Maintained high engagement levels through interactive virtual learning methods. Assisted learners in developing critical thinking, communication, and self-expression skills.

Customer Service Executive at iEnergizer, Nov 2020 - Apr 2024 · 3 yrs 6 mos, Noida, Uttar Pradesh, India, Handled customer complaints and safety-related concerns while ensuring compliance with platform policies and quality standards. Worked as a third-party content moderation and trust & safety specialist for a global gaming platform client (NDA-restricted, client name withheld). Moderated user-generated content across image, voice/audio, and video formats, including in-game characters, assets, and live voice chat during gameplay, for safety and policy compliance. Handled appeals and escalations related to moderation decisions, applying platform policy and SLA standards to ensure fair and timely resolution. In the final year, contributed to the policy team, co-authoring and documenting content moderation policies (via Confluence) later adopted across multiple regions.

Trust Specialist at iEnergizer (Gaming Platform Client — NDA), Nov 2020 - Apr 2024 · 3 yrs 6 mos, Embedded specialist for a global gaming platform (NDA-restricted), handling the most sensitive and high-risk escalations across content moderation and user safety.

Education

Bachelor of Science, Biotechnology, Mata Gujri Mahila Mahavidyalaya (Autonomous) Jabalpur M.P.

Class XII, St. Joseph's Matriculation Higher Secondary School

Sakshi Rajput - Public Speaking Coach in Delhi | Tal