Product Manager | CSPO

Bengaluru, Karnataka, India

Jodhpur, Rajasthan, India

Lucknow, Uttar Pradesh, India

Bangkok City, Thailand





Master of Business Administration - MBA
Xavier Institute of Management(XIM Bhubaneswar)

Electrical and Electronics
B K Birla Institute of Engineering & Technology, Pilani
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Product Manager at Ujjivan Small Finance Bank, Dec 2022 - Present · 3 yrs 9 mos, Bengaluru, Karnataka, India, Led cross-functional delivery of remittance and forex initiatives with IT, treasury, compliance, operations, and marketing teams. Gathered business requirements, prepared BRDs/process notes, supported UAT, and drove go-live readiness for regulated product launches. Partnered with technology teams to translate business needs into functional solutions aligned with operational and regulatory requirements. Defined As-Is and To-Be workflows, helping standardize remittance and forex processes across 700+ branches. Supported 0→1 launch of retail forex products including FCNR, RFC, and EEFC, covering workflow design, controls, rollout, and GTM execution. Improved dashboards and digital journeys with tech/design teams to increase visibility into product performance and user engagement. Used SQL and business analysis methods to improve account openings by 30% MoM and profitability by 35%, while also designing ₹50L/month recurring fee logic. Delivered high-impact control and revenue improvements, including ₹10Cr+ recovery opportunities, and received the Excellence Award (2025)
Deputy Manager at IDFC FIRST Bank, Aug 2021 - Dec 2022 · 1 yr 5 mos, Jodhpur, Rajasthan, India, Achieved 120% of monthly sales targets by matching clients with optimal mortgage products. Reduced TAT by 3 days by refining application processes and launching the SFDC channel. Enhanced reporting accuracy and mentored a high-performing sales team. Conducted risk analysis with underwriting to deliver the right products to customers
Management Intern at Margdarshak Financial Services Ltd., Apr 2020 - Jun 2020 · 3 mos, Lucknow, Uttar Pradesh, India, Designed and implemented innovative frameworks for EMI collections via digital channels during COVID-19, significantly reducing overall NPA levels.
Student Intern at Thammasat University, Feb 2017 - Mar 2017 · 2 mos, Bangkok City, Thailand, Worked on a model to design a Vehicle monitoring system using Raspberry Pi.
Master of Business Administration - MBA, Xavier Institute of Management(XIM Bhubaneswar)
Electrical and Electronics, B K Birla Institute of Engineering & Technology, Pilani