Saksham Singh profile photo 1 on Tal

Saksham Singh

PI & D Intern at Aptia | SIMSREE ’27 | Associate at Zomato | Rupyy | CHANDIGARH UNIVERSITY

India

4+ years of work experience

Research and Consulting Club (ReCon), SIMSREE
Oct 20251 yPresent

Mumbai

Aptia Group
Jan 20266 moJul 2026

On-site

- Workflow Automation (n8n & APIs): Identified critical process gaps and deployed an automated onboarding pipeline using n8n and APIs, scaling a manual task into a documented workflow that delivered 150+ branded letters into Slade+ and cut processing turnaround. - System Validation (QA): Architected the end-to-end validation framework across n8n layers and ran regression across QA and UAT. - Process Innovation: Executed strategic improvement initiatives across the Pends and Chaser lifecycle within the employee benefits and pensions domain, de-risking a new product launch and lifting transaction accuracy. - UX & Service Delivery: Improved UI/UX design and digital workflows across desktop and mobile views and delivered the new summary page to launch, resulting in better client engagement and enhanced user navigation.
Zomato
Oct 202411 mosAug 2025

Gurugram, Haryana, India

- Addressed and resolved the email and social media escalations - Worked on projects like Unresponsible Hospitality, Surprise Ordering, Buddy Up and Handover. - Handled supervisor-level calls to resolve complex issues. - Operated the OneSupport tool, identifying product suggestions and troubleshooting issues for Lifeline operations. - Oversaw high order value customer escalations, maintaining service quality and trust.
rupyy
Oct 20221 yr 11 mosAug 2024

Gurugram, Haryana, India

- Managed ticket lifecycle, ensuring timely resolution within SLAs. - Handled escalations and coordinated with teams for quick closure. - Managed high inflow of Shark Tank India leads and queries, ensuring proper responses and efficient collaboration with internal and external stakeholders. - Operated Freshdesk and Lentra for efficient ticket management and reporting.
WMTC
Aug 20217 mosFeb 2022

Noida, Uttar Pradesh, India

- Identified and researched prospects for new business opportunities. - Built and managed strong client relationships. - Negotiated and finalized contracts with hotels and vendors. - Prepared and analyzed sales funnel and cost sheets. - Managed on-ground coordination for corporate clients.

Saksham’s AI Stack

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Education

Sydenham Institute of Management Studies, Research and Entrepreneurship Education

Master of Business Administration

Sydenham Institute of Management Studies, Research and Entrepreneurship Education

20252 yrs2027
CHANDIGARH UNIVERSITY

Bachelor of Science

CHANDIGARH UNIVERSITY

20193 yrs2022

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Headline

PI & D Intern at Aptia | SIMSREE ’27 | Associate at Zomato | Rupyy | CHANDIGARH UNIVERSITY

About

I’m Saksham Singh, a motivated learner currently pursuing MMS. I bring prior experience from Zomato and Rupyy, where I built skills in client management and operations. Eager to grow, adapt and contribute meaningfully in dynamic environments.

Location

India

AI stack

claude code

claude

n8n

notebooklm

openai

Figma Make

Work experience

Senior Member at Research and Consulting Club (ReCon), SIMSREE, Oct 2025 - Present · 1 y, Mumbai

Process Innovation and Digital Intern at Aptia Group, Jan 2026 - Jul 2026 · 6 mo, On-site, - Workflow Automation (n8n & APIs): Identified critical process gaps and deployed an automated onboarding pipeline using n8n and APIs, scaling a manual task into a documented workflow that delivered 150+ branded letters into Slade+ and cut processing turnaround. - System Validation (QA): Architected the end-to-end validation framework across n8n layers and ran regression across QA and UAT. - Process Innovation: Executed strategic improvement initiatives across the Pends and Chaser lifecycle within the employee benefits and pensions domain, de-risking a new product launch and lifting transaction accuracy. - UX & Service Delivery: Improved UI/UX design and digital workflows across desktop and mobile views and delivered the new summary page to launch, resulting in better client engagement and enhanced user navigation.

Associate at Zomato, Oct 2024 - Aug 2025 · 11 mos, Gurugram, Haryana, India, - Addressed and resolved the email and social media escalations - Worked on projects like Unresponsible Hospitality, Surprise Ordering, Buddy Up and Handover. - Handled supervisor-level calls to resolve complex issues. - Operated the OneSupport tool, identifying product suggestions and troubleshooting issues for Lifeline operations. - Oversaw high order value customer escalations, maintaining service quality and trust.

Operations Executive at rupyy, Oct 2022 - Aug 2024 · 1 yr 11 mos, Gurugram, Haryana, India, - Managed ticket lifecycle, ensuring timely resolution within SLAs. - Handled escalations and coordinated with teams for quick closure. - Managed high inflow of Shark Tank India leads and queries, ensuring proper responses and efficient collaboration with internal and external stakeholders. - Operated Freshdesk and Lentra for efficient ticket management and reporting.

Trainee at WMTC, Aug 2021 - Feb 2022 · 7 mos, Noida, Uttar Pradesh, India, - Identified and researched prospects for new business opportunities. - Built and managed strong client relationships. - Negotiated and finalized contracts with hotels and vendors. - Prepared and analyzed sales funnel and cost sheets. - Managed on-ground coordination for corporate clients.

Education

Master of Business Administration, Sydenham Institute of Management Studies, Research and Entrepreneurship Education

Bachelor of Science, CHANDIGARH UNIVERSITY