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Saksham Narula

IT Support Agent | BCA Graduate | Customer Support | MS Office | Data Analysis

Abohar

1+ year of work experience

TP
Dec 20256 mosPresent

Mohali district, India

- Assisted customers with troubleshooting steps for software and connectivity issues over call. - Guided customers step by step through issue resolution. - Logged and maintained records of customer interactions and resolutions.
Jun 20255 mosOct 2025

Jaipur, Rajasthan, India

- Handled accounts and maintained records of purchases, sales, and expenses. - Managed marketing of dry fruits products including raisins to local buyers and retailers. - Coordinated with suppliers and customers for orders and timely payments.
Wolters Kluwer India
Oct 20247 mosApr 2025

Pune District, Maharashtra, India

- Processed and fulfilled client orders with accuracy and on-time delivery. - Assisted in back-end operations and generated reports for decision-making. - Worked on a data analysis project to identify performance improvement areas.

Education

Bachelor's degree, Computer applications

Dav college abohar

20213 yrs2024

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Headline

IT Support Agent | BCA Graduate | Customer Support | MS Office | Data Analysis

About

I'm a BCA graduate with hands-on experience in IT support, account management, and back-end operations across multiple industries. Currently working as an IT Support Agent at Teleperformance, where I help customers resolve technical issues and troubleshoot software and connectivity problems on a daily basis. Before this, I handled accounts and marketing for a dry fruits trading business, managing records, coordinating with suppliers, and handling day-to-day operations. I also worked at Wolters Kluwer as a Fulfilment Associate, where I worked on data analysis, reporting, and process improvement. I'm someone who picks up new tools and systems quickly, communicates well, and takes ownership of the work I do. 🔧 Skills: IT Support | MS Office | C, C++, HTML | Data Analysis | Graphic Design | Account Management | Communication 📩 Open to opportunities in IT Support, Technical Support, or Operations roles.

Location

Abohar

Work experience

IT Support Agent at TP, Dec 2025 - Present · 6 mos, Mohali district, India, - Assisted customers with troubleshooting steps for software and connectivity issues over call. - Guided customers step by step through issue resolution. - Logged and maintained records of customer interactions and resolutions.

Sales Marketing Manager at Private Firm, Jun 2025 - Oct 2025 · 5 mos, Jaipur, Rajasthan, India, - Handled accounts and maintained records of purchases, sales, and expenses. - Managed marketing of dry fruits products including raisins to local buyers and retailers. - Coordinated with suppliers and customers for orders and timely payments.

Fulfillment Associate at Wolters Kluwer India, Oct 2024 - Apr 2025 · 7 mos, Pune District, Maharashtra, India, - Processed and fulfilled client orders with accuracy and on-time delivery. - Assisted in back-end operations and generated reports for decision-making. - Worked on a data analysis project to identify performance improvement areas.

Education

Bachelor's degree, Computer applications, Dav college abohar

Saksham Narula - IT Support Agent in Abohar | Tal