Headline

MBA Candidate’25 @ BBAU | Ex-Indian Oil Corporation Ltd. | Ex-Tech Mahindra | Marketing, CRM & Customer Success | SAP ERP | Open to Marketing, Sales & Business Development Opportunities

About

Versatile professional with experience in career counseling, customer service, content moderation, and operations management. Proven track record at Testbook.com providing personalized career guidance, and at Flipkart resolving customer issues to ensure satisfaction. Skilled in content moderation at InfoEasearch with a keen eye for detail and maintaining quality standards. Operations management experience at Indian Oil Corporation Limited, optimizing processes for greater efficiency. Strong in relationship building, effective communication, and thriving in fast-paced environments. Passionate about empowering individuals and delivering results in dynamic roles.

Location

Lucknow

AI stack

codex

deepmind

langsmith

obsidian

Work experience

Technician Apprentice at Indian Oil Corporation Ltd., Mar 2024 - Mar 2025 · 1 yr 1 mo, Deoghar, Jharkhand, India, Job Title: Apprentice Company: Indian Oil Corporation Limited (IOCL), Jasidih Terminal Duties & Responsibilities: * Operations Management: * Involved in the day-to-day operations of the petroleum products terminal, including the receipt, storage, and dispatch of various petroleum products (e.g., petrol, diesel, kerosene). * Assisted in managing the inventory of petroleum products, ensuring accurate stock records and maintaining the integrity of the product quality. * Loading & Unloading Operations: * Participated in the loading and unloading of petroleum products from/to tankers, pipelines, and other modes of transport. * Ensured safe and efficient loading and unloading procedures, adhering to all safety protocols. * Industrial Safety: * Actively involved in learning and teaching about industrial safety practices, including fire safety, hazard identification, and risk mitigation. * Promoted a strong safety culture within the workplace by adhering to all safety regulations and guidelines. *Have conducted safety inspections, participated in safety drills, and assisted in maintaining a safe working environment. * Record Keeping: * Maintained accurate and up-to-date records of all operational activities, including product receipts, dispatches, inventory levels, and any maintenance or repair work. * Assisted in preparing reports and documentation related to terminal operations. * Learning & Development: * Continuously learned about various aspects of petroleum product handling, storage, and transportation. * Gained practical experience in the oil and gas industry, developing valuable skills and knowledge. This description provides a detailed overview of my role as an apprentice at IOCL, Jasidih Terminal, highlighting my involvement in operations management, loading/unloading, safety practices, and record keeping.

Online Content Moderator at Infoesearch, Jul 2023 - Dec 2023 · 6 mos, Deoghar, Jharkhand, India, My job roles and responsibilities as a Content Moderator at Infoesearch: * Content Review: Reviewed and moderated user-generated content (e.g., text, images, videos) across various platforms (e.g., social media, online forums, websites). * Content Policy Enforcement: Enforced content policies and guidelines related to safety, harassment, hate speech, nudity, and other inappropriate content. * Issue Escalation: Flagged and escalated critical issues such as illegal activities, threats, and harmful content to relevant teams for further investigation and action. * Data Analysis: Analyzed trends and patterns in reported content to identify potential risks and improve content moderation processes. * Communication: Effectively communicated with internal teams and stakeholders regarding content moderation issues and concerns. * Quality Assurance: Ensured the quality and integrity of online content by identifying and removing harmful or inappropriate material. * Data Entry: Maintained accurate records of content moderation activities and reported incidents.

Customer Service Representative at Tech Mahindra, Jul 2022 - Nov 2022 · 5 mos, Deoghar, Jharkhand, India, My duties and responsibilities as a Customer Service Representative at Flipkart via Tech Mahindra: * Customer Support: Provided assistance to customers via phone, email, and chat regarding orders, returns, refunds, and other inquiries. * Order Management: Processed orders, tracked shipments, and resolved order-related issues. * Customer Relationship Management: Built and maintained strong customer relationships by providing excellent service and resolving customer concerns effectively. * Issue Resolution: Identified and resolved customer issues efficiently and accurately, adhering to company policies and procedures. * Data Entry: Maintained accurate records of customer interactions and order details in company databases. * Communication & Interpersonal Skills: Effectively communicated with customers in a professional and courteous manner, demonstrating excellent interpersonal and communication skills. * Teamwork: Collaborated with team members and supervisors to achieve team goals and improve customer satisfaction.

Telesales Executive at Testbook, Jun 2021 - Dec 2021 · 7 mos, India

Sr counsellor at Testbook, Jun 2021 - Dec 2021 · 7 mos, Jharkhand, India, Senior Counselor Testbook.com [June 2021] – [Dec 2021] In my role as a Senior Counselor at Testbook.com, I had the privilege of guiding students through their career choices, helping them navigate the complexities of educational pathways. My primary responsibilities included: Career Guidance: Engaging with students to assess their interests, strengths, and career aspirations, providing personalized advice to help them make informed decisions about their future. Course Promotion: Utilizing my knowledge of various educational programs to effectively communicate the benefits of our courses, tailoring my approach to meet the unique needs of each student. Sales Strategies: Implementing targeted sales strategies to promote Testbook's courses, leveraging insights from student interactions to enhance engagement and conversion rates. Relationship Building: Cultivating strong relationships with students and prospective clients, fostering an environment of trust and support to encourage positive career outcomes. Feedback and Improvement: Gathering and analyzing feedback from students to continuously improve counseling techniques and course offerings, contributing to overall service enhancement. Through my dedication to student success and a results-driven approach, I was able to significantly increase course enrollments while making a positive impact on students’ educational journeys.

Education

Master of Business Administration - MBA, Business Administration and Management, General, Babasaheb Bhimrao Ambedkar University (BBAU), Lucknow

Bachelor of Arts - BA English Honours, English Language and Literature/Letters/Poems/Prose/History, Indira Gandhi National Open University