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sajid alam

BFSI Operations Analyst | Mortgage Servicing Specialist | Lean Certified | Team Mentoring & Process Excellence I Customer Service Operations Professional | Service Desk & IT Support | Client Support | TCS | Wipro

Greater Kolkata Area

5+ years of work experience

Tata Consultancy Services
Mar 20233 yrs 4 mosPresent

Hybrid

backend, non voice
Tata Consultancy Services
Mar 20233 yrs 4 mosPresent

On-site

BFSI
Wipro
Dec 20202 yrs 5 mosApr 2023

Kolkata, West Bengal, India

Wipro
Dec 20202 yrs 4 mosMar 2023

Kolkata, West Bengal, India

At&t disconnecting order manager

Education

Bsc pure science, pure science

Bardhaman university

20163 yrs2019

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Headline

BFSI Operations Analyst | Mortgage Servicing Specialist | Lean Certified | Team Mentoring & Process Excellence I Customer Service Operations Professional | Service Desk & IT Support | Client Support | TCS | Wipro

About

Operations Analyst with 6+ years of experience in Mortgage & Loan Servicing (BFSI) and International Telecom B2B operations. Strong expertise in SLA management, compliance, and process improvement with 99%+ accuracy record. Lean-certified professional recognized with Employee of the Month and Rising Star awards. Experienced in mentoring associates and supporting team performance to drive operational excellence.

Location

Greater Kolkata Area

Work experience

Senior Associate at Tata Consultancy Services, Mar 2023 - Present · 3 yrs 4 mos, Hybrid, backend, non voice

Senior Customer Service at Tata Consultancy Services, Mar 2023 - Present · 3 yrs 4 mos, On-site, BFSI

Associate at Wipro, Dec 2020 - Apr 2023 · 2 yrs 5 mos, Kolkata, West Bengal, India

Associate at Wipro, Dec 2020 - Mar 2023 · 2 yrs 4 mos, Kolkata, West Bengal, India, At&t disconnecting order manager

Education

Bsc pure science, pure science, Bardhaman university

sajid alam - Senior Associate in Greater Kolkata Area | Tal