Sajan Kumar
Product Manager || Xpressbees || Shadowfax || WhitehatJr (Byju's) || Reliance
Bengaluru
6+ years of work experience
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Sep 20242 yrs 2 mosPresent
Bengaluru, Karnataka, India
Oct 20213 yrsSep 2024
Bengaluru, Karnataka, India
Product Strategy & Roadmap:
● Prepared quarterly product roadmap for Middle mile and Return Leg (RTO) network on productivity improvement & off roll
manpower cost reduction aligned with business goals and user needs.
● Identified holistic problem statements and ideated detailed product requirements for 15+ features for 3 products, to improve site productivity by 18% in a Quarter and increased network speed by 9% for regular & 22% for priority clients.
Stakeholder management:
● Collaborated with cross-functional teams in an agile environment to deliver high-quality web portal and HHD friendly
screens for processing return to seller/client parcels with a focus on timely delivery as per the desired acceptance criteria.
● Developed process flows, User interaction models & closely work with UI/UX designers for wireframes/visual designs.
Market Analysis & Customer Focus:
● Designed workflow for Express delivery service- Air Haul as a part of competitive landscape and automated launch process
for new clients; improved service level with growth in add-on revenue by 8% Q-o-Q.
● Worked closely with customers to gather feedback, understand pain points and launched a series of enhancements in the Quality Control (QC) process, resulting in a substantial reduction of monthly debit losses by 0.9 crore.
Dec 202011 mosOct 2021
Remote
- Conducted market sizing, opportunity assessment, and consumer satisfaction analysis of K-12 Coding courses for B2B business. Worked with key stakeholders in business teams, product management and Tech teams to define strategy for product roadmap till launch.
- Worked with Central Excellence team, to design "Go To Market" Strategy Plan, manage from concept to launch, post launch tracking key performance and hygiene metrics for franchisee and School edge coding product in B2B business with revenue ~210 crores.
- Built forecasting model and solved operational analytics problems for schools on-boarding, teacher availability and batch scheduling.
- Facilitated implementation of incentive model, which ensured an increase in sales revenue by 8%.
Building management analytics dashboards showing overall business revenue, conversions, ASP, and ARPU by leveraging Salesforce and Google Rest APIs with Python Data Management & Integration libraries.
- Devising AOP and P&L for whole business with estimation of Unit Economics for the product pricing for various segments and calculation of GM, CM and EBIT. Highlighted key levers which helped drive revenue.
Jun 20206 mosNov 2020
Mumbai, Maharashtra, India
- Handling last mile planning and operations for the B2B and B2C heavy category in 3PL ecommerce logistics and enhanced their productivity by 22% and 14% respectively by suggesting data backed changes to improve the efficiency of the existing processes.
- Studying inputs and forecasting trends of expected load to drive forward looking opportunities with stakeholder Management, Commercials negotiation, Manpower and Incentives especially during festive seasons and lockdowns.
- Spearheaded a team of 22 executives, designed SOPs and Tech implementation for Sorting shipments, loading and unloading vehicles resulting above 90% Unified Service Level and achieve complete process adherence.
- Maintaining SLA with demand planning within Service TAT and achieved 15% M-O-M growth on key business metrics i.e. Out for delivery, First dispatch delivery success, last mile closure and Priority date delivery breaches.
- Work with central process and design teams to improve the layouts of hubs and warehouses and ensure operational adherence on ground.
Jan 20203 mosMar 2020
Sajan’s AI Stack
Education
Master of Business Administration - MBA, Business Administration and Management, General
Indian Institute of Management Amritsar
20182 yrs2020
Bachelor of Technology (B.Tech.), Power Engineering (Mechanical)
National Power Training Institute, Delhi
20104 yrs2014
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