Headline

Willing to join immediately,worked as senior process executive in Banking operations and Mortgage commercial banking

About

I have a experience of 4.8 years in kyc/mortgage process, working in many projects and lead the team in new ideas and taken initiative in navigating the team. Meet the SLA and helped the team during clearing the project during crisis time. Always ready to join new team and willingness to learn new skills.

Location

India

Work experience

Senior Process Associate at Cognizant, Oct 2023 - Sep 2025 · 2 yrs, Hyderabad, ce.  Excellent customer service skills.  Excellent verbal and written communication skills.  Ability to handle difficult customer situations.  Strong time management skills.  Ability to work in a fast-paced environment.  Excellent multitasking skills.  Ability to work well in a team environment.  Ability to work independently. Achievements:  Received multiple Spot light awards for outstanding performance.  Countless customer appreciations. Strength:  Excellent process knowledge.  Very good planning and prioritizing work on deliverables.  Quick learner. Professional Certifications & Technical Knowledge:  MS Office Applications.  Well versed with windows operating system. Academics: Languages Known: English, Telugu and Hindi.  Ensure high level of customer satisfaction by meeting and exceeding service deliverables  Maintain process related reports and dashboards.  Extreme knowledge on US Mortgage.  Familiar with the Citrix Applications

Process Executive at Cognizant, Mar 2021 - Sep 2023 · 2 yrs 7 mos, Worked in Mortgage Servicing and Loan Servicing. Conducting Process training to new bees. Loan quality checking. Scheduling the Knowledge sharing and doubt clarification session with the team. Ensure to complete all task within SLA. Review the expenses/amounts boarded from previous servicer and recovering the claim funds from previous servicer which are not recovered either from borrower or investor. Submitting the loss to the respective vendors when there were reinstatement happened. Uploading loan detail information and related claim funds adjustment in client application. Check with the guidelines and limits based on that we can bill back from the parties.

Education

Bachelor of Science - BS, Computer Science, Osmania University

Sri Chaitanya College of Education