Headline

Fraud & Chargeback Analyst | Revolut · Amazon | Payments Risk | ATO/PTO Investigations | Open to New Opportunities

About

I'm a fraud and chargeback analyst with over five years of experience across fintech and e-commerce, having worked at Revolut and Amazon. My day-to-day has always revolved around high-volume, high-stakes work — investigating chargebacks across Visa and Mastercard networks, digging into ATO and PTO cases, resolving card payment disputes, and making sure every decision holds up against PSD2 and EBA requirements. At Revolut, I handled 250+ chargebacks weekly while maintaining accuracy and consistency. I also built reporting around dispute trends that helped the wider team improve detection and reduce repeat cases. At Amazon, I progressed across three years from fraud escalations into payment grievances and backoffice investigations — getting promoted twice along the way. Beyond the casework, I've always looked for ways to improve the process — flagging patterns, streamlining workflows, and supporting junior team members when needed. I'm now looking for my next opportunity in fraud operations, payments risk, or chargeback management — open to relocating. 📧 sai.kiran8938@gmail.com

Location

Vishakhapatnam

Work experience

Support Specialist - Backoffice at Revolut, May 2025 - Mar 2026 · 11 mos, India

Support Specialist - Card Payments, Chargebacks & Fraud at Revolut, Dec 2023 - Apr 2025 · 1 yr 5 mos, Remote

Fraud Investigator at Amazon, May 2022 - Dec 2023 · 1 yr 8 mos, Remote

Associate at Amazon, Sep 2020 - May 2022 · 1 yr 9 mos, Hyderabad, Telangana, India

Customer Support Associate at Tech Mahindra, Sep 2019 - Mar 2020 · 7 mos, Andhra Pradesh, India

Education

Bachelor of Technology - BTech, Mechanical Engineering, Vignan's Institute of Information Technology, Beside VSEZ, Duvvada, Gajuwaka,Vadlapudi (P.O)Pin-530049 (CC-L3)