Headline

Senior Manager Technical Support at Persistent Systems.

About

With over a decade of experience in technical support and leadership, currently serving as Senior Technical Support Manager at Persistent Systems. Bringing expertise in performance reviews, resource allocation, and customer interaction, contributing to efficient team operations and enhanced customer satisfaction. Previous tenure at Druva involved progressive roles in technical support and management, fostering collaborative environments to address complex challenges. Committed to empowering teams and leveraging industry certifications like MCSA and ITIL to align with Persistent Systems' mission of delivering innovative and reliable technology solutions.

Location

Pune Division

Work experience

Senior Manager Technical Support at Persistent Systems, Apr 2026 - Present · 3 mos, Hybrid

Manager- Technical Support at Druva, Jan 2022 - Apr 2026 · 4 yrs 4 mos, Pune, Maharashtra, India

Technical Team Lead at Druva, May 2020 - Dec 2021 · 1 yr 8 mos, Pune, Maharashtra, India

Senior Technical Support Engineer Tier 2 at Druva, May 2019 - May 2020 · 1 yr 1 mo, Pune Area, India

Application Support Engineer at Seclore, May 2013 - Jan 2017 · 3 yrs 9 mos, Mumbai Area, India

Senior Web Solution Specialist at Directi, Nov 2009 - May 2013 · 3 yrs 7 mos, Mumbai Area, India

Education

Bachelor of Science (B.Sc.), Information Technology, University of Mumbai

Diploma in Electronics and Communications, Electrical, Electronics and Communications Engineering, government polytechnic Ratnagiri