Headline

IT Support Associate | Remote Support & Infrastructure | Asset & User Management | Learning Cloud (AWS/Azure).

About

I’m an IT Support Associate with 2 years of hands-on experience in providing remote and on-site technical support, managing IT infrastructure, and ensuring seamless system performance across 850+ users and 300+ laptops. My core strengths include troubleshooting hardware/software issues, Active Directory management, remote support using TeamViewer, and maintaining system uptime in dynamic, fast-paced environments. I’ve successfully handled daily field support operations, conducted audits, led onboarding/training for new joiners, and delivered prompt resolutions aligned with SLA targets. Currently, I’m upskilling in DevOps with a focus on AWS and Azure, aiming to transition into a cloud-oriented or infrastructure automation role. I hold a diploma in Cloud Computing and continuously explore tools like Hyper-V, virtualization, and server administration. I’m passionate about technology that improves business productivity and user experience. I’m looking to collaborate, learn, and grow with teams who value innovation, uptime, and continuous improvement.

Location

Lucknow

Work experience

IT Support Associate at Kria Healthcare Private Limited, Aug 2023 - Present · 2 yrs 11 mos, Lucknow, Uttar Pradesh, India, Delivered remote support to 850+ users via TeamViewer, minimizing downtime. Resolved 50+ field calls daily across 170 MMU units and 340+ laptops. Registered new users and devices within 24 hours of joining. Conducted asset audits, FnF clearances, and report synchronization within 1 working day. Performed biometric setups, attendance tracking, and system troubleshooting. Trained new joiners on IT systems within 1 day of onboarding. Maintained hardware inventory and managed courier operations efficiently.

Information Technology Associate at KHG health services Pvt. Ltd., Aug 2023 - Present · 2 yrs 11 mos, Managed IT support responsibilities, ensuring smooth operations and resolving technical issues. Provided remote TeamViewer support over 850 users ensuring minimal downtime and efficient operations. Handled numerous emails regarding website, laptop, biometric, and login issues, ensuring timely resolution and user satisfaction. Handled at least 50 field calls daily, resolving technical issues promptly to ensure continuous field operations. Registered new users and devices within 24 hours, ensuring seamless integration into the system. Maintained hardware and managed courier services within 3 days, ensuring timely and efficient operations. Conducted random asset audits for 170 MMUs per month, ensuring compliance and accurate inventory records. Synchronized reports within 8 hours, ensuring up-to-date and accurate data for decision-making. Performed FnF audits within 1 working day, ensuring accurate final settlements and compliance with company policies. Tracked attendance, biometric registration, and asset recovery monthly, ensuring accurate records and compliance. Conducted training for new joiners within one working day, ensuring they were well-versed with company systems and protocols. Compiled and submitted daily reports by 6 PM, providing timely updates on system status and support activities.

Education

Bachelor of Commerce - BCom, Accounting, Veer Bahadur Singh Purvanchal University, Jaunpur

Diploma in cloud computing, Hardware & networking, Jetking Noida Learning Center