Sai Vamsi Krishna Kandala profile photo 1 on Tal

Sai Vamsi Krishna Kandala

Deputy Manager – Customer Excellence | Process Innovation & Service Optimization

Hyderabad

9+ years of work experience

Zaggle
Mar 20242 yrs 3 mosPresent

Hyderabad, Telangana, India

Deputy Manager - Customer Excellence.
Tech Mahindra Business Process Services
Jul 20239 mosMar 2024

On-site

Tech Mahindra Business Process Services
May 20221 yr 3 mosJul 2023

Hyderabad, Telangana, India

ADP
Jan 20224 mosApr 2022

Hyderabad, Telangana, India

Amazon
Mar 202110 mosDec 2021

Hyderabad, Telangana, India

• Key role involvement in working within the department of ERC - Employee Resource Center through assisting the internal employees working at USA in various departments of Amazon, answering the calls regarding day-offs, sick leaves, assisting them in applying leaves, arranging various accommodations, etc. • Play a key role in handling all types of queries regarding the shift timings, change in work locations, third party verification calls regarding the employees and job-related information • Responsible for assisting the employees related to various HR related queries effectively
Expert Data eServices International Pvt Ltd
Apr 20174 yrsMar 2021

Hyderabad, Telangana, India

Client 1: Reputed Manufacturing Company, USA Client 2: Reputed Insurance Company, USA (Third party client) Client 3: Reputed Property Preservation Company, USA (Third Party Client) Overall Deliverables: • Significant focus in working on E-commerce project by working on placing the orders for various clients, performing various accounting tasks like receiving goods payments, creating the invoices for the goods, and bills for the payments received • Diligent in assigning the work to the team members and training them on various aspects efficiently • Responsible for handling calls from the customers regarding the orders as well as on the payments needed to receive from the client’s end • Proven capable in assisting the team, and resolving queries while assisting the onsite team/customers • Proactive in working as a part of the offshore team for assigning the orders to various contractors and following up with the contractors on a timely basis, and also updating the client’s daily average income reports from time to time • Hands-on experience in handling a team of 20 members with 12 different clients, allocating the work to the team and resolving the queries efficiently • Involved in hiring new employees as per the clients’ requirements, delivering their expectations in terms of delivery, monitoring the team, recording & maintaining the performance report on monthly basis, handling the client issues, ensuring that the assigned processor is trained and that the results are delivered efficiently

Education

Bachelor's degree, Bachelor's of Business Management

Kakatiya University

20133 yrs2016

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Headline

Deputy Manager – Customer Excellence | Process Innovation & Service Optimization

About

Results-oriented Deputy Manager with over 7 years of experience in Customer Support/Excellence. Proven track record of leading high-performance teams, optimizing operations, and delivering exceptional results. Skilled in strategic planning, process improvement, and cultivating strong client relationships. Adept at fostering a collaborative work environment and implementing innovative solutions to drive organizational success. Committed to continuous learning and growth in dynamic business landscapes. AREAS OF EXPERTISE:- ☑Customer Experience Optimization ☑Process Improvement ☑Client Relationship Management ☑Training and Development ☑Data Analysis and Insights ☑Strategic Planning

Location

Hyderabad

Work experience

Deputy Manager at Zaggle, Mar 2024 - Present · 2 yrs 3 mos, Hyderabad, Telangana, India, Deputy Manager - Customer Excellence.

Subject Matter Expert at Tech Mahindra Business Process Services, Jul 2023 - Mar 2024 · 9 mos, On-site

Senior Associate at Tech Mahindra Business Process Services, May 2022 - Jul 2023 · 1 yr 3 mos, Hyderabad, Telangana, India

Analyst at ADP, Jan 2022 - Apr 2022 · 4 mos, Hyderabad, Telangana, India

ERC Senior Associate at Amazon, Mar 2021 - Dec 2021 · 10 mos, Hyderabad, Telangana, India, • Key role involvement in working within the department of ERC - Employee Resource Center through assisting the internal employees working at USA in various departments of Amazon, answering the calls regarding day-offs, sick leaves, assisting them in applying leaves, arranging various accommodations, etc. • Play a key role in handling all types of queries regarding the shift timings, change in work locations, third party verification calls regarding the employees and job-related information • Responsible for assisting the employees related to various HR related queries effectively

Team Leader at Expert Data eServices International Pvt Ltd, Apr 2017 - Mar 2021 · 4 yrs, Hyderabad, Telangana, India, Client 1: Reputed Manufacturing Company, USA Client 2: Reputed Insurance Company, USA (Third party client) Client 3: Reputed Property Preservation Company, USA (Third Party Client) Overall Deliverables: • Significant focus in working on E-commerce project by working on placing the orders for various clients, performing various accounting tasks like receiving goods payments, creating the invoices for the goods, and bills for the payments received • Diligent in assigning the work to the team members and training them on various aspects efficiently • Responsible for handling calls from the customers regarding the orders as well as on the payments needed to receive from the client’s end • Proven capable in assisting the team, and resolving queries while assisting the onsite team/customers • Proactive in working as a part of the offshore team for assigning the orders to various contractors and following up with the contractors on a timely basis, and also updating the client’s daily average income reports from time to time • Hands-on experience in handling a team of 20 members with 12 different clients, allocating the work to the team and resolving the queries efficiently • Involved in hiring new employees as per the clients’ requirements, delivering their expectations in terms of delivery, monitoring the team, recording & maintaining the performance report on monthly basis, handling the client issues, ensuring that the assigned processor is trained and that the results are delivered efficiently

Education

Bachelor's degree, Bachelor's of Business Management, Kakatiya University