Headline

Client Operations | Workplace Experience | Business Support | Engagement Associate at The Executive Centre

About

I am a client-focused operations professional currently working at The Executive Centre, supporting corporate clients in a premium managed office environment. My role focuses on workplace operations, client onboarding, service coordination, and business support. I work closely with clients and internal teams to ensure smooth day-to-day operations, maintain operational reports, and resolve service requests efficiently. My key areas of experience include: • Client Operations & Support • Workplace / Office Operations • Stakeholder & Vendor Coordination • Reporting & Documentation (MS Excel) • Business Administration & Communication • Service Coordination & Issue Resolution With an international internship experience at PARKROYAL Penang Resort in Malaysia, I developed strong operational discipline, teamwork, and adaptability in fast-paced environments. I am currently looking to grow in roles related to: Corporate Operations | Workplace Experience | Client Operations | Business Support

Location

Bengaluru

Work experience

Engagement Associate at The Executive Centre, Jun 2024 - Present · 2 yrs 1 mo, RMZ Millenia, Halasuru, Engagement Associate at The Executive Centre Key Responsibilities: • Serve as primary point of contact for corporate clients within a premium managed office environment • Manage workplace operations including meeting room bookings, workspace allocation, and access coordination • Handle client requests and issue resolution to maintain service quality and satisfaction • Maintain client records, billing coordination, and operational reporting using MS Excel • Coordinate with internal teams and vendors to ensure seamless daily operations • Support sales team with client walkthroughs, renewals, and retention activities • Deliver professional communication for virtual office services on behalf of client companies

Hospitality Management Student at International Institute of Hotel Management (IIHM), Jun 2021 - May 2024 · 3 yrs, Bengaluru, Karnataka, India

Internship Trainee at PARKROYAL PENANG RESORT CAREER PAGE, Jul 2022 - Jan 2023 · 7 mos, Penang, Malaysia

Front Office Specialist at Parkroyal Penang Resort, Jul 2022 - Jan 2023 · 7 mos, Maintain and update client, booking, and usage records using internal systems and MS Excel. Assist with billing coordination, invoice tracking, and basic operational reporting. Coordinate with internal teams, vendors, and management to ensure seamless center operations. Handle professional email and phone communication, including virtual office services, on behalf of client companies. Ensure adherence to company SOPs, confidentiality, and brand standards. Supported front office operations including guest check-ins, check-outs, and group coordination. Assisted in managing meeting rooms, banquets, and event setups for corporate and social functions. Worked in fast-paced service environments requiring coordination, accuracy, and strong teamwork. Collaborated with cross-functional teams to ensure smooth guest experience and operational efficiency.

Casual Trainee at ITC Hotels, Nov 2021 - Nov 2021 · 1 mo, Bengaluru, Karnataka, India, Out Door Catering Service (ODC) gave me the opportunity to learn how this outlet works and how to handle guests' requests and make them pleased.

Education

Hospitality and Tourism, University of West London

Bachelor's in Tourism Studies, Indira Gandhi National Open University