---
title: "Sai Srinivas - Technical Support Specialist in India | Tal"
description: "Meet Sai Srinivas, Kyndryl || PWC || Salesforce 3x Certified based in India."
image: "https://tal.club/meet/sai-srinivas/share-image"
---

# Sai Srinivas on Tal

## Headline

Kyndryl \|\| PWC \|\| Salesforce 3x Certified

## About

Technical Operations Engineer \| Salesforce Production Support \| Incident & Change Management I don't just resolve tickets — I find out why they keep coming back\. With 2\+ years supporting Salesforce production environments across global enterprise accounts at Kyndryl and PwC, I've built a reputation for getting to root cause fast\. My background in Manual QA and Business Analysis means I approach every production incident like a tester: reproduce it, understand it, fix it, and document it so it never returns\. How I drive impact: → Production Stability: Debugging Salesforce configuration errors, validation rules, matching rules, deployment failures, and report/dashboard issues before they affect end\-users\. → Security & Compliance: Driving security governance programs — identifying permission\-set vulnerabilities, remediating access risks, and keeping production environments compliant\. → Process Improvement: Authoring knowledge\-base SOPs that cut repeat incidents by \~30% and mean resolution time by 25% across enterprise accounts\. → Release Quality: Leading UAT cycles for major platform releases — zero critical defects at go\-live, every time\. Core Stack: Salesforce \(Admin, FSC, Flows, Apex, Data Loader, Gearset\) · Incident, Problem, Change & Availability Management · REST APIs · ServiceNow · Jira · SQL · Root Cause Analysis · Security Governance Certified Salesforce Administrator \| Platform Developer I \| Azure Fundamentals \(AZ\-900\)

## Location

India

## Work experience

Technical Support Specialist at Kyndryl, Jul 2025 \- Present · 1 yr 1 mo, Bengaluru, Karnataka, India

Associate at PwC Acceleration Centers in India, Aug 2023 \- Jul 2024 · 1 yr, Hyderabad, Telangana, India

Intern at PwC Acceleration Centers in India, Mar 2023 \- Aug 2023 · 6 mos

## Education

Bachelor of Technology \- BTech, Computer Science, GITAM Deemed University

[View the original profile](https://tal.club/meet/sai-srinivas)

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