Headline

Kyndryl || PWC || Salesforce 3x Certified

About

Technical Operations Engineer | Salesforce Production Support | Incident & Change Management I don't just resolve tickets — I find out why they keep coming back. With 2+ years supporting Salesforce production environments across global enterprise accounts at Kyndryl and PwC, I've built a reputation for getting to root cause fast. My background in Manual QA and Business Analysis means I approach every production incident like a tester: reproduce it, understand it, fix it, and document it so it never returns. How I drive impact: → Production Stability: Debugging Salesforce configuration errors, validation rules, matching rules, deployment failures, and report/dashboard issues before they affect end-users. → Security & Compliance: Driving security governance programs — identifying permission-set vulnerabilities, remediating access risks, and keeping production environments compliant. → Process Improvement: Authoring knowledge-base SOPs that cut repeat incidents by ~30% and mean resolution time by 25% across enterprise accounts. → Release Quality: Leading UAT cycles for major platform releases — zero critical defects at go-live, every time. Core Stack: Salesforce (Admin, FSC, Flows, Apex, Data Loader, Gearset) · Incident, Problem, Change & Availability Management · REST APIs · ServiceNow · Jira · SQL · Root Cause Analysis · Security Governance Certified Salesforce Administrator | Platform Developer I | Azure Fundamentals (AZ-900)

Location

India

Work experience

Technical Support Specialist at Kyndryl, Jul 2025 - Present · 1 yr 1 mo, Bengaluru, Karnataka, India

Associate at PwC Acceleration Centers in India, Aug 2023 - Jul 2024 · 1 yr, Hyderabad, Telangana, India

Intern at PwC Acceleration Centers in India, Mar 2023 - Aug 2023 · 6 mos

Education

Bachelor of Technology - BTech, Computer Science, GITAM Deemed University