Headline

Product Manager | Global Card Products - Benefits Platform | Payments SME

About

Highly motivated product management professional with over close to 10 years of experience specializing in Product Management, Business Analysis and Agile methodologies within the payments industry. Demonstrated success in spearheading cross-functional collaborations, delivering customer-centric solutions, and driving strategic initiatives in the Payments Domain. Implemented multiple Acquiring & Issuing Products at the client locations across the globe. I had handled the projects all through the SDLC Cycle. Specialist: • Loyalty: Visa Digital Benefits Platform (VDBP), Visa Product Platform (VPP) & Visa Card Eligibility Service (VCES) CyberSource: Financial and Non-financial APIs including Decision Manager risk check APIs • Cards: Credit, Debit and Prepaid • Switch: IST Switch • Fraud Monitoring System: FIS Fraud-Navigator • Products: Paymeny Gateway, ACS, Fraud-Navigator • Channels : E-com, API • Payment Gateway, Merchant Acquiring • Apple Pay, Samsung Pay & Google Pay • Payment Scheme's: NPCI Rupay (India), VISA, MasterCard, JCB & AMEX • Having around 9 years of varied working experience in payments domain • Worked on the different payment applications like Payment Gateway, ACS and EFT Switch • Worked in the ACS migration project for all FIS clients from other system to FIS ACS system as part of data localization • Proficiency in all phases of project Management which includes requirement gathering, analyzing, detailing, tracking, development, maintenance and production support • Preparing the different product/solution documents and provide the support to Pre- sales team in responding RFPs • Skilled at reviewing test plans, test cases making sure they are in accordance with requirements and assist the overall testing process • Worked with different teams like development ,testing , production team to ensure the smooth delivery of the projects • Work with the business team to answer queries regarding the requirement • Experience in defect management, bug fixing and requirement traceability matrix • Hands on experience on the ticketing tools like Service Now, Jira and extensive knowledge on incident and change management process in project implementation Skillset: Product Management, Business Analysis, Prioritization, Domain Consulting, Stakeholder Management

Location

Bengaluru

AI stack

claude

codex

gemini

grok

ChatGPT

Work experience

Product Manager at American Express, Jan 2026 - Present · 7 mo, Bengaluru

Sr. Product Analyst at Visa, Jun 2024 - Jan 2026 · 1 yr 8 mos, Bengaluru, Karnataka, India · Hybrid, - Translating product strategy into actionable product development efforts for global Visa Benefits products, including APIs, UIs, and backend systems. - Acting as SAFe Product Owner/Manager for multiple development teams, facilitating agile development processes and addressing obstacles. - Supporting development teams by providing clarity and actively solving blockers. - Collaborating with Product Managers to build and manage product roadmaps and backlogs, ensuring alignment with business goals. - Acting as a subject matter expert and liaison between US product management and offshore development teams to facilitate seamless communication and project execution. - Collaborating with business and technology teams to ensure the systems operate as expected, resolving issues and coordinating activities.

Technical Product Analyst at Visa, Oct 2022 - Jun 2024 · 1 yr 9 mos, Bengaluru, Karnataka, India · Hybrid, - Maintain, communicate, and implement a prioritised product roadmap for the Tech Partner Adapter module & Billing Platform within CyberSource. - Proven track record of driving new product initiatives and developing functional requirements processes to solve challenging problems. -Experienced in developing specific product and functional requirements that drive product development, testing, and deployment. -Promote TPA's platform capabilities to various stakeholders.

Senior Business Analyst at Amadeus, Mar 2021 - Oct 2022 · 1 yr 8 mos, Bengaluru, Karnataka, India, - Facilitate requirements gathering and analysis in collaboration with stakeholders, ensuring smooth project implementations and enhanced operational efficiencies. - Lead a two-member monitoring team, overseeing and analyzing production capture traffic within the platform to maintain optimal functionality and performance. - Drive initiatives to improve processes and workflows by leveraging insights from requirements analysis, contributing to the overall enhancement of project delivery and platform functionality

Business Analyst at FSS, Feb 2020 - Mar 2021 · 1 yr 2 mos, Greater Chennai Area, - Designed technical solutions to integrate Payment Gateway with external channels like Google Pay, Samsung Pay, and Apple Pay. - Interact with Solution Architects, Product Managers and various other business teams through workshops, internal CCB forums and refine the product backlog. - Act as a proxy product owner to create EPICS and maintain the product backlog. - Create user stories in JIRA and conduct grooming sessions to both development and testing teams. - Creating and maintaince of Product documents in Confluence. - Actively worked on the RFPs floated by multiple banks across the globe for the Payment Gateway product. - Managing stakeholders, negotiate, influence and drive the conversations. - Managing the JIRA scrum and dashboards.

Software Engineer at FIS, Nov 2017 - Jan 2020 · 2 yrs 3 mos, Chennai, Tamil Nadu, India, - Successfully completed projects aimed at delivering OTP to debit cardholders, streamlining the Debit Card PIN setup process via ATMs, and contributing to environmental sustainability by eliminating the PIN printing process. - Underwent rigorous training in the retail payments domain as part of the graduate trainee program, gaining foundational knowledge and practical skills crucial for project delivery. Address. - Played a pivotal role in innovative initiatives aimed at enhancing user experience and promoting eco-friendly practices within the payments domain.

IT Trainee at FIS, Nov 2016 - Oct 2017 · 1 yr, Chennai, Tamil Nadu, India, - Received comprehensive training in the retail payments domain for the initial 3 months. - Completed multiple projects aimed at improving debit cardholder experience and enhancing security. - Contributed to delivering OTP-based solutions for setting Debit Card PINs via ATMs, streamlining the PIN-setting process. - Supported environmental sustainability efforts by eliminating the need for printed PIN mailers, aligning with the "Go Green" initiative.

Education

MBA, Strategy and Consulting, BITS Pilani Work Integrated Learning Programmes

Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering, SRK Institute of Technology