---
title: "Sai Hemanth Lakkimsetti - Senior Software Developer in India | Tal"
description: "Meet Sai Hemanth Lakkimsetti, Senior ServiceNow Developer | ITSM, HRSD, CSM | Catalogs, Workflows, Integrations | 7+ Years based in India."
image: "https://tal.club/meet/sai-hemanth/share-image"
---

# Sai Hemanth Lakkimsetti on Tal

## Headline

Senior ServiceNow Developer \| ITSM, HRSD, CSM \| Catalogs, Workflows, Integrations \| 7\+ Years

## About

With a BTech in Mechanical Engineering from Sri Vasavi Engineering College, my journey has led me to INDIES TECHNOLOGIES where I thrive as a Senior Software Developer\. My domain expertise lies in ServiceNow development, with a distinctive proficiency in crafting responsive, user\-friendly web applications that resonate with users and fulfill client objectives\. My commitment to innovation is evident through my engagement with cutting\-edge AI technologies and my certification in Chat GPT & AI Tools\. At INDIES TECHNOLOGIES, our team has successfully enhanced application performance, ensuring that our product stays at the forefront of industry standards\. Balancing technical acumen with a collaborative spirit, I am motivated by the pursuit of excellence and the continuous improvement of our digital solutions\.

## Location

India

## Work experience

Senior Software Developer at Indies Technologies Pvt Ltd, Jun 2023 \- Present · 3 yrs 1 mo, India, ● Designed, developed, and customized ServiceNow applications following OOB and upgrade\-safe best practices ● Implemented and supported ITSM modules including Incident, Problem, Change, Request, and Knowledge Management ● Configured SLAs, assignment rules, notifications, approvals, and workflows using Flow Designer ● Developed and maintained Service Catalog items, Record Producers, and automation workflows ● Implemented HRSD solutions including HR Case Management, Employee Service Centre, HR Services, and Lifecycle Events ● Ensured HR data security and compliance using role\-based access controls and COE separation ● Built and customized CSM Case Management, customer portals, Agent Workspace, and knowledge bases ● Configured Entitlements, SLAs, and Omni\-channel experiences \(Email, Chat, Virtual Agent\) ● Designed and implemented REST/SOAP integrations using Integration Hub, MID Server, and APIs ● Integrated ServiceNow with HR systems, CRM tools, ERP systems, and monitoring platforms ● Created reports, dashboards, and performance metrics for IT, HR, and Customer Service teams ● Implemented ACLs and security controls to ensure data integrity and compliance ● Provided L2/L3 support, issue troubleshooting, root cause analysis, and performance optimization ● Collaborated with stakeholders for requirements gathering, solution design, testing, and deployment\.

Engineer at HTC Global Services, Feb 2022 \- Jun 2023 · 1 yr 5 mos, Hyderabad, ● Working with Users, Groups & Roles Administration\. Merging the roles into other roles, maintaining the instance so that all the applications are available to respective users\. ● Defined Users, Groups and Roles and providing accessing permissions ● Importing the Data in different formats \(Excel, CSV, and XML\) via attachments\. ● Importing data by using transform maps\. ● Writing Business rules, Client scripts, UI actions, and UI Policies as per the client requirement\. ● Customized Incident/Problem/Change/Service catalog applications using Business rules, Client Scripts\. ● Automated catalog workflows reducing manual effort by 40%\. ● Using different workflow activities and adding new conditions for activities\. ● Done third party integration using rest API\. ● Gathering information from client for Rest Integration for third party system ● Creating SLAs and participating in running SLAs and responsible for closing successfully\. ● Responsible for building SLA and generating Reports\. ● Create and track service\-level agreements \(SLAs\) to ensure issues are resolved within agreed times\. ● Development of Service catalog which includes creating new catalog items\.

Junior Engineer at Steel Buildings\.LLC, Jul 2018 \- May 2021 · 2 yrs 11 mos, Muscat, ● Coding and review findings as per the best practices of Service Now\. ● Developed Service Catalog items, Order guides, record producer, Variable Sets, UI Policies, Data policies, UI Actions, ACL’s, Client Scripts, script includes, Business Rules, transform maps\. ● Created various workflows for Service requests and SLAs\. ● Update set capturing and moving customizations to different instances ● Gave a knowledge session to the client and the team members about the functionality\. ● Involved in requirements gathering, Designing and Development\. ● Developed service catalog i\.e\., catalog items, record producers, and Order Guides\. ● Implemented Access control lists\. \(ACL\) for the various modules like incident, problem, change and other applications for providing contextual security\. ● Client\-side incident state validation scripts, UI policies\. ● Server\-Side scripting – Business rules, Script includes\. ● Designing the email template with appropriate subject and body description\. ● Created a Server\-side script which would prevent the requested item from closing if the related task is not closed\. ● Experience in Integration by using SOAP & REST\.

## Education

Bachelor of Technology \- BTech, Mechanical Engineering, sri vasavi engineering college

[View the original profile](https://tal.club/meet/sai-hemanth)

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