---
title: "Sai Chandra - Fraud Rapid Response Analyst in Greater Hyderabad Area | Tal"
description: "Meet Sai Chandra, Senior Support based in Greater Hyderabad Area. AI stack includes anthropic apis, claude, and perplexity."
image: "https://tal.club/meet/sai-chandra/share-image"
---

# Sai Chandra on Tal

## Headline

Senior Support

## About

Results\-driven senior support agent with 4\.10 years of experience in managing customer relationships and enhancing customer satisfaction\. Expert in resolving complex issues, utilizing CRM systems, and leveraging data analytics to improve support processes\. Dedicated to providing exceptional service and contributing to team success through strategic thinking and effective communication\.

## Location

Greater Hyderabad Area

## AI stack

anthropic apis

claude

perplexity

ChatGPT

Chroma

CrewAI

## Work experience

Fraud Rapid Response Analyst at Tide, Mar 2025 \- Present · 1 yr 9 mos, Hyderabad, Telangana, India, As a Fraud Rapid Response Analyst at Tide, I managed fraud reports and investigated suspicious activities, working cross\-functionally to mitigate financial crime and ensure regulatory compliance\. I expertly handled member interactions via multiple channels, conducted thorough investigations, and actively contributed to process improvements and fund recovery efforts

Senior Technical Support Specialist at VXI Global Solutions\-Comcast Xfinity, May 2024 \- Nov 2024 · 7 mos, Collaborated with IT and payment system teams to implement solutions that optimized billing processes and enhanced transaction performance\. Achieved significant improvements in service quality within 6 months\. Assisted in analyzing system and payment metrics to identify training needs for support staff, providing valuable feedback to enhance team capabilities and resolve escalated technical billing issues, ultimately elevating user satisfaction\.

Senior Technical Support Specialist at VXI Global Solutions, May 2024 \- Nov 2024 · 7 mos, Hyderabad, Telangana, India, Collaborated with IT and payment system teams to implement solutions that optimized billing processes and enhanced transaction performance\. Achieved significant improvements in service quality within 6 months\. Assisted in analyzing system and payment metrics to identify training needs for support staff, providing valuable feedback to enhance team capabilities and resolve escalated technical billing issues, ultimately elevating user satisfaction

Senior Service Delivery Agent at Sutherland, Apr 2022 \- Mar 2024 · 2 yrs, As a Senior Support Agent at Sutherland, I ensured exceptional service delivery to clients, focusing on client satisfaction and process efficiency\. ● Provided high\-quality support to clients, ensuring their issues were resolved efficiently and effectively\. ● Monitored and refined support processes, implementing strategies to enhance service quality and efficiency\. ● Trained and mentored new support agents, conducted performance evaluations, and promoted a culture of continuous improvement\.

Senior Service Representative at Sutherland Global Services \- AirBnB, Mar 2022 \- Mar 2024 · 2 yrs 1 mo, Provided high\-quality support to clients, ensuring their issues were resolved efficiently and effectively\. Trained and mentored new support agents, conducted performance evaluations, and promoted a culture of continuous improvement\.

## Education

Bachelor of Business Administration, Business Administration, Management and Operations, AU

[View the original profile](https://tal.club/meet/sai-chandra)

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