Sai Chandra
Senior Support
Greater Hyderabad Area
4+ years of work experience
Mar 20251 yr 9 mosPresent
Hyderabad, Telangana, India
As a Fraud Rapid Response Analyst at Tide, I managed fraud reports and investigated suspicious activities, working cross-functionally to mitigate financial crime and ensure regulatory compliance.
I expertly handled member interactions via multiple channels, conducted thorough investigations, and actively contributed to process improvements and fund recovery efforts
May 20247 mosNov 2024
Collaborated with IT and payment system teams to implement solutions that optimized billing processes and enhanced transaction performance. Achieved significant improvements in service quality within 6 months. Assisted in analyzing system and payment metrics to identify training needs for support staff, providing valuable feedback to enhance team capabilities and resolve escalated technical billing issues, ultimately elevating user satisfaction.
May 20247 mosNov 2024
Hyderabad, Telangana, India
Collaborated with IT and payment system teams to implement solutions that optimized billing processes and enhanced transaction performance.
Achieved significant improvements in service quality within 6 months.
Assisted in analyzing system and payment metrics to identify training needs for support staff, providing valuable feedback to enhance team capabilities and resolve escalated technical billing issues, ultimately elevating user satisfaction
Apr 20222 yrsMar 2024
As a Senior Support Agent at Sutherland, I ensured exceptional service delivery to clients, focusing on client satisfaction and process efficiency.
● Provided high-quality support to clients, ensuring their issues were resolved efficiently and effectively.
● Monitored and refined support processes, implementing strategies to enhance service quality and efficiency.
● Trained and mentored new support agents, conducted performance evaluations, and promoted a culture of continuous improvement.
Mar 20222 yrs 1 moMar 2024
Provided high-quality support to clients, ensuring their issues were resolved efficiently and effectively. Trained and mentored new support agents, conducted performance evaluations, and promoted a culture of continuous improvement.
Sai’s AI Stack
Education
Bachelor of Business Administration, Business Administration, Management and Operations
AU
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