---
title: "Sai Priya - Head of Customer Success in Bengaluru | Tal"
description: "Meet Sai Priya, Customer Success Leader | Driving Revenue Growth & Client Satisfaction in High-paced SAAS | Start up Environments based in Bengaluru."
image: "https://tal.club/meet/sai-6/share-image"
---

# Sai Priya on Tal

## Headline

Customer Success Leader \| Driving Revenue Growth & Client Satisfaction in High\-paced SAAS \| Start up Environments

## About

As a customer experience professional, I am adept in customer loyalty, relationship and value management\. I have Over 6 years of experience in maximising customer satisfaction through customer service initiatives and dynamic team leadership\. My impeccable interpersonal and communication skills and breadth of knowledge in Sales & B2B client service have led me to assist customers with grace in a way that enhances understanding\. In my current position as a Customer Success Lead, I assisted customers to increase their conversion rate optimisation and ensured that clients' business goals and questions were dealt with courteously and professionally\. I have been recognized for my ability to optimize the customer experience with a culture of innovation, change, and growth\. I also have demonstrated excellence in analytical thinking and problem\-solving to improve processes and provided a durable competitive advantage for the business\. In my earlier roles, I have been successful in call centre management and quality data entry and have gained a strong reputation for providing exceptional telephone communication and etiquette\. In addition to my experience and personal qualities; I have a solid educational foundation and a passion for providing an unparalleled level of customer service and satisfaction\.

## Location

Bengaluru

## Work experience

Head of Customer Success at Vizmo, Jan 2025 \- Present · 1 yr 6 mos, India

Customer Success Lead at Goama, Mar 2022 \- Nov 2023 · 1 yr 9 mos, Malaysia

Client Success Manager at Convertcart, Mar 2021 \- Mar 2022 · 1 yr 1 mo, Bangalore Urban, Karnataka, India

Client Engagement \- Consultant at iimjobs\.com, Jul 2019 \- Apr 2020 · 10 mos, Bengaluru, Karnataka, India, Client onboarding while understanding the requirements and suggesting the right product to help organizations\. Along with providing support as and when it's needed , trainings to be given\. Building a rapo with the client , staying in regular connect and provide support with the profiles on the portal working with the recuriter to get a better understanding on the skills required for the role and work along with the teams , keeping a track of the renewal dates and renewing the accounts making sure the churn rate reduces\.

Customer Success Executive at Simplify360, Aug 2018 \- Jun 2019 · 11 mos, Bangalore, Handling clients across pan India, South Africa\. Proving training on regular basis for all new features, helping clients in adopting the new product \. Regular touch base calls, resolving queries on the CRM platform\. Handling renewals and reducing the churn rate for the organization\. Managing a smooth balance between the organizational goals and meeting expectations of the clients\.

## Education

Master of Business Administration \(MBA\), Marketing, Jain \(Deemed\-to\-be University\)

bachleor of hotel management, University of West London

[View the original profile](https://tal.club/meet/sai-6)

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