Headline

Customer Success Leader | Driving Revenue Growth & Client Satisfaction in High-paced SAAS | Start up Environments

About

As a customer experience professional, I am adept in customer loyalty, relationship and value management. I have Over 6 years of experience in maximising customer satisfaction through customer service initiatives and dynamic team leadership. My impeccable interpersonal and communication skills and breadth of knowledge in Sales & B2B client service have led me to assist customers with grace in a way that enhances understanding. In my current position as a Customer Success Lead, I assisted customers to increase their conversion rate optimisation and ensured that clients' business goals and questions were dealt with courteously and professionally. I have been recognized for my ability to optimize the customer experience with a culture of innovation, change, and growth. I also have demonstrated excellence in analytical thinking and problem-solving to improve processes and provided a durable competitive advantage for the business. In my earlier roles, I have been successful in call centre management and quality data entry and have gained a strong reputation for providing exceptional telephone communication and etiquette. In addition to my experience and personal qualities; I have a solid educational foundation and a passion for providing an unparalleled level of customer service and satisfaction.

Location

Bengaluru

Work experience

Head of Customer Success at Vizmo, Jan 2025 - Present · 1 yr 6 mos, India

Customer Success Lead at Goama, Mar 2022 - Nov 2023 · 1 yr 9 mos, Malaysia

Client Success Manager at Convertcart, Mar 2021 - Mar 2022 · 1 yr 1 mo, Bangalore Urban, Karnataka, India

Client Engagement - Consultant at iimjobs.com, Jul 2019 - Apr 2020 · 10 mos, Bengaluru, Karnataka, India, Client onboarding while understanding the requirements and suggesting the right product to help organizations. Along with providing support as and when it's needed , trainings to be given. Building a rapo with the client , staying in regular connect and provide support with the profiles on the portal working with the recuriter to get a better understanding on the skills required for the role and work along with the teams , keeping a track of the renewal dates and renewing the accounts making sure the churn rate reduces.

Customer Success Executive at Simplify360, Aug 2018 - Jun 2019 · 11 mos, Bangalore, Handling clients across pan India, South Africa. Proving training on regular basis for all new features, helping clients in adopting the new product . Regular touch base calls, resolving queries on the CRM platform. Handling renewals and reducing the churn rate for the organization. Managing a smooth balance between the organizational goals and meeting expectations of the clients.

Education

Master of Business Administration (MBA), Marketing, Jain (Deemed-to-be University)

bachleor of hotel management, University of West London