Headline

Software Engineer | Python | Java | AI/ML | LLM | DevOps | AWS | Docker | Kubernetes | Azure | Terraform

About

Currently contributing to Genesys as a Software Engineer, focusing on the design and implementation of LLM-driven intelligent routing systems for advanced contact center solutions. Expertise includes developing NLP pipelines, benchmarking machine learning models, and training classification models to enhance routing accuracy and conversational insights. Previous experience as an Associate Software Engineer at Genesys includes optimizing AWS infrastructure, achieving significant cost savings, and streamlining DevOps workflows using Kubernetes, Jenkins, and OCI artifact repositories. Skilled in MLOps, Bash scripting, and Grafana, bringing value through innovative and scalable cloud-native solutions. Passionate about leveraging advanced AI/ML technologies to drive impactful business outcomes.

Location

Chennai

AI stack

cursor

github copilot

ollama

openai

Work experience

Software Engineer at Genesys, Feb 2026 - Present · 5 mos, Chennai, Tamil Nadu, India, • Contributed to the design of an LLM-driven intelligent routing system for contact center conversations. • Developed scalable NLP pipelines for LLM inference, enhancing text normalization and metadata removal. • Managed AWS infrastructure, achieving Significant cloud cost savings through optimization strategies. • Automated service deployments and improved CI/CD processes, leading to enhanced operational efficiency.

Associate Software Engineer at Genesys, Jul 2023 - Jan 2026 · 2 yrs 7 mos, Chennai, Tamil Nadu, India, • Managed AWS infrastructure, including EC2, CloudFormation, and EBS, ensuring scalable and resilient cloud environments. • Achieved $80K in cost savings for FY2024 by optimizing AWS resources based on traffic analysis. • Migrated artifact repositories to streamline DevOps workflows and deployed Azure Kubernetes Service (AKS) pods effectively. • Developed and managed Jenkins pipelines for CI/CD, enhancing security by addressing third-party library vulnerabilities.

Shooting Stars Alumini board member at Shooting Stars Foundation, May 2023 - Present · 3 yrs 2 mos, Participated and executed several leadership programs ● Helped execute several Scholarship and STEM Programs ● Community Engagement of Shooting Stars Stakeholders

Education

Bachelor of Engineering - BE, Electronics and Communications Engineering, Anna University Chennai