Headline

Product Operations → Associate Product Manager | Workflow Automation & API Integrations with Claude Code | Cut manual ops work by 5–7 hrs/batch at 97–98% accuracy | Open to APM & AI PM roles

About

I'm not an engineer — I build with Claude Code. What I bring is knowing a process well enough to know exactly what to automate and where it breaks, then shipping the pipeline that fixes it. At Zoca, a B2B SaaS platform for beauty and wellness businesses, I've automated client onboarding across 13+ booking platforms — cutting 5–7 hours of manual work per batch to zero, running at 97–98% accuracy. I rebuilt account diagnostics from a full-day manual process into a pipeline that runs in under 3 hours. And I built the data-quality framework behind both: 1,365 services blind-audited across 21 datasets at 86–97% accuracy, with every error converted into an enforced validation rule. That pattern — find the process, find where it breaks, build the fix — is what I want to keep doing, closer to the product decisions themselves. I've worked across Product, Engineering, and CX at Zoca, owning the SEO intelligence module of a customer-facing dashboard used by 100+ clients and running pre-release testing that surfaced 20+ defects before launch. I'm looking for Product Operations, Associate Product Manager, or AI Product Manager roles where I can take that same instinct — process fluency plus a bias for automating rather than absorbing manual work — and apply it earlier in the product lifecycle. If that sounds like a fit, I'd welcome a conversation — reach me at roysahisht@gmail.com.

Location

India

AI stack

antigravity

claude code

claude

gemini

grok

perplexity

Work experience

Product Operations Associate at Zoca, Aug 2025 - Present · 1 yr 2 mos, Bengaluru, Karnataka, India, Scaled customer onboarding across 1,000+ accounts by automating data ingestion from 13+ booking platforms, cutting 5–7 hours of manual work per batch at 97–98% accuracy. Owned and shipped the SEO intelligence module of a customer-facing dashboard serving 100+ clients, translating local demand, competition, and review signals into relevance scores and one-click optimization. Rebuilt account diagnostics from a full-day manual process into an automated pipeline running in under 3 hours. Built a data-quality framework spanning 1,365 services across 21 datasets, converting every audit miss into an enforced validation rule — blind-audited at 86–97% accuracy. Developed an account health and churn-risk view across 100+ accounts, combining performance trends, product engagement, and communication signals to surface at-risk accounts before they churned. Led pre-release testing for a new scheduling and payments platform, filing 20+ logic, migration, and UX defects across booking flows, payment paths, and conversation handling. Automated review collection across the full client base by pulling daily booking and payment activity via platform APIs and triggering review requests by transaction status.

Operation Associate at AIMERZ, Jul 2024 - Aug 2025 · 1 yr 2 mos, Bengaluru, Karnataka, India, Cut response latency by 35% by re-engineering escalation protocols between Product and Support teams. Reduced critical issue resolution time from 48 hours to under 24 by centralizing Engineering–Product communication. Sustained SLA compliance across internal and client-facing workstreams through cross-departmental resource allocation and task queue management. Ran operations for a national job fair supporting 14,000+ participants, standing up a real-time escalation and feedback system to route student issues to the right teams. Automated manual workflows and campaign execution cycles in collaboration with the tech team.

Operation Intern at AIMERZ, Jul 2024 - Nov 2024 · 5 mos, Bengaluru, Karnataka, India

Project Intern at Hindustan Aeronautics Limited, Mar 2024 - Apr 2024 · 2 mos, Bangalore Urban, Karnataka, India, Cut response latency by 35% by re-engineering escalation protocols between Product and Support. Reduced critical issue resolution from 48 hours to under 24 by centralizing Engineering–Product communication. Sustained SLA compliance across internal and client-facing workstreams through cross-departmental resource allocation and task queue management. Ran operations for a national job fair supporting 14,000+ participants, setting up a real-time escalation and feedback system to route student issues to the right teams. Automated manual workflows and campaign execution cycles through feature collaboration with the tech team.

Education

Bachelor of Technology - BTech, Electrical and Electronics Engineering, CMR Institute Of Technology

High School Diploma, Engineering Science, Sri Chaitanya College of Education