Headline

Immediate Joiner | Site Reliability & Cloud Operations | Escalation Engineer @ Accolite | Linux, AWS, Azure, GCP | Terraform, Jenkins, Kubernetes | Incident Management, RCA, On-Call | IAM, SSO, SAML | AWS Certified

About

I keep production systems running for global enterprise customers, currently the last line of escalation at Accolite for OneLogin (One Identity), where incidents land after the earlier tiers have run out of explanations. That's the work. Logs, SQL, API traces, source code, until the cause is real and the fix is permanent instead of a workaround that comes back next quarter. 30% of manual effort eliminated, automated the monitoring, alerting, and reporting workflows my team had been running by hand. Alert triage and on-call across Datadog, Sumo Logic, and PagerDuty, severity-based response, root cause analysis, runbooks so the fix outlives the incident. Before this: cloud operations on Qubole (Idera) — 50+ production servers, 15+ AWS accounts, 30% downtime reduction, $10K/month cut from cloud spend, deployments automated with Jenkins and Terraform, Kubernetes workloads in production. Stack: AWS, Azure, GCP, Linux, Kubernetes, Jenkins, Terraform, Datadog, Sumo Logic, PagerDuty, SQL, Git, SAML, OAuth 2.0, OIDC, SCIM, Active Directory. Open to Site Reliability, Cloud Support, DevOps, IAM, and Application Support roles.

Location

Delhi

AI stack

antigravity

claude code

claude

gemini

mcp

OpenRouter

Work experience

Senior Software Engineer [ Escalation Engineer ] at Accolite, Jan 2022 - Present · 4 y 9 mo, Gurugram, Haryana, India, • Drove continuous platform reliability by analyzing integration source code and collaborating with core development teams to push permanent, code-level fixes that eliminated recurring enterprise defects and reduced future escalation volume. • Investigated and resolved critical enterprise IAM escalations by tracing root causes across platform boundaries, including identifying AWS Service Control Policy denials and application-side OIDC token flaws that earlier tiers missed. • Engineered automated monitoring, alerting, and reporting workflows using Datadog, Sumo Logic, and Postman, successfully eliminating 30% of the team's manual operational overhead. • Orchestrated and managed 50+ production Linux servers and 15+ AWS accounts, effectively reducing production downtime by 30% through robust SRE practices and Kubernetes workload management. • Architected and deployed optimized VPC peering and automated CI/CD pipelines using Jenkins and Terraform, directly cutting monthly cloud infrastructure spend by $10,000.

Co-Founder & Technical Lead at Digibulls, Aug 2019 - Jan 2022 · 2 yrs 6 mos, Co-founded a digital agency, I owned everything technical. Migrated 10+ client web applications from fragile shared hosting to dedicated AWS, GCP, and Azure cloud infrastructure, permanently eliminating single-point-of-failure outages caused by noisy neighbor environments. Linux, cPanel, VPS, DNS cutovers, SSL/TLS lifecycle.

Education

Master of Computer Applications - MCA, Guru Gobind Singh Indraprastha University

Bachelor of Computer Application, Vivekananda Institute Of Professinal Studies