Sahil Singh profile photo 1 on Tal

Sahil Singh

Technical Advisor at Concentrix

Delhi

3+ years of work experience

Concentrix
Feb 20251 yr 1 moFeb 2026

Gurugram

At Concentrix, I work as a Senior Technical Advisor where my primary responsibility is handling escalated cases through email and chat support. I focus on carefully analyzing customer concerns, documenting clear resolutions, and ensuring that issues are addressed efficiently. My role also involves preparing detailed reports, updating the knowledge base, and maintaining process documentation to support continuous improvement. I take pride in delivering accurate, timely solutions while upholding professionalism, which helps build trust and enhances customer satisfaction.
Tech Mahindra
Oct 20231 yr 4 mosJan 2025

Noida

My role at Tech Mahindra, I managed customer return and exchange requests in line with company policies, while closely collaborating with teams across sales, marketing, finance, and logistics to ensure smooth order coordination. I kept customers updated at every stage from order confirmation to shipment tracking and delivery, building trust through clear communication. Alongside this, I maintained accurate records of orders, transactions, and customer interactions, which helped streamline processes and improve overall service efficiency.
Sony
Jul 20211 yr 9 mosMar 2023

Sarita Vihar

At Sony, as a Technical Support Representative, where I helped customers resolve connectivity issues and explained complex technical problems in simple terms. These experiences have shaped me into someone who can adapt quickly, multitask effectively, and communicate clearly with both technical and non‑technical users.

Education

Bachelor of Technology, Computer Science

Bm group of technology

20223 yrs2025

Diploma, Computer Science

Guru Nanak Dev University

20183 yrs2021

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Headline

Technical Advisor at Concentrix

About

My name is Sahil Singh, and I am a Senior Technical Support Expert with 5 years of experience in troubleshooting, customer service, and technical advisory roles. At present, I work with Concentrix as a Senior Technical Advisor, where I handle escalated cases through email and chat support, prepare detailed reports, and update knowledge bases. I take pride in analyzing customer concerns carefully and providing timely, accurate solutions while maintaining professionalism. Before this, I worked at Tech Mahindra, where I managed customer returns and exchanges, coordinated with different teams like sales and logistics, and kept customers informed about their orders. Earlier in my career, I was with Sony as a Technical Support Representative, where I helped customers resolve connectivity issues and explained complex technical problems in simple terms. These experiences have shaped me into someone who can adapt quickly, multitask effectively, and communicate clearly with both technical and non‑technical users. I have done my Bachelor in Technology from BM Group of Technology, after completing a Diploma from Guru Nanak Dev University and schooling at Sarvodaya Vidyalaya. Alongside my technical knowledge, I value strong communication skills and problem‑solving abilities. I am fluent in both English and Hindi, which helps me connect with a wide range of clients and colleagues.

Location

Delhi

Work experience

Technical Advisor at Concentrix, Feb 2025 - Feb 2026 · 1 yr 1 mo, Gurugram, At Concentrix, I work as a Senior Technical Advisor where my primary responsibility is handling escalated cases through email and chat support. I focus on carefully analyzing customer concerns, documenting clear resolutions, and ensuring that issues are addressed efficiently. My role also involves preparing detailed reports, updating the knowledge base, and maintaining process documentation to support continuous improvement. I take pride in delivering accurate, timely solutions while upholding professionalism, which helps build trust and enhances customer satisfaction.

Customer Service Representative at Tech Mahindra, Oct 2023 - Jan 2025 · 1 yr 4 mos, Noida, My role at Tech Mahindra, I managed customer return and exchange requests in line with company policies, while closely collaborating with teams across sales, marketing, finance, and logistics to ensure smooth order coordination. I kept customers updated at every stage from order confirmation to shipment tracking and delivery, building trust through clear communication. Alongside this, I maintained accurate records of orders, transactions, and customer interactions, which helped streamline processes and improve overall service efficiency.

Technical Support Representative at Sony, Jul 2021 - Mar 2023 · 1 yr 9 mos, Sarita Vihar, At Sony, as a Technical Support Representative, where I helped customers resolve connectivity issues and explained complex technical problems in simple terms. These experiences have shaped me into someone who can adapt quickly, multitask effectively, and communicate clearly with both technical and non‑technical users.

Education

Bachelor of Technology, Computer Science, Bm group of technology

Diploma, Computer Science, Guru Nanak Dev University