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Sahil Sharma

US Healthcare Recruiter

Chandigarh

3+ years of work experience

Infojini Healthcare
Jun 20254 mosSep 2025

CivicMinds, Inc
Jun 20241 yr 1 moJun 2025

Stanton, California, United States

TP
Jun 20231 yrMay 2024

Mohali district

Communication and Customer Service:  Responded to customer inquiries and concerns via phone, email, live chat, or social media in a timely and professional manner.  Provided exceptional customer service by actively listening, understanding customer needs, and resolving issues efficiently.  Delivered accurate and helpful information about products, services, and company policies  De-escalated customer frustrations and maintained a positive and courteous demeanour throughout interactions. Problem-Solving and Resolution:  Trouble shooted customer issues and identified root causes to provide effective solutions.  Followed up with customers to ensure their satisfaction with the resolution provided  Documented customer interactions and resolutions accurately and efficiently  Escalated complex issues to the appropriate department for further assistance. Additional Skills:  Processed orders, returns, and exchanges. • Monitored customer feedback and suggested improvements to products and services. • Maintained accurate records of customer interactions and transactions using CRM software. • Contributed to positive customer experiences through upselling and cross-selling opportunities (if applicable). • Adhered to company policies and procedures while providing excellent customer service. • Utilized internal knowledge bases and resources to answer customer questions effectively.
ALIUD SOLUTION PRIVATE LIMITED
Jan 20221 yr 3 mosMar 2023

Chandigarh, India

 Autoclave Validation Engineer skilled in developing and executing validation protocols, ensuring compliance with industry standards, and optimizing sterilization processes for safety and reliability.  There I get to know about the different type, function and class of Autoclaves and how to use them
Govt. Hospital Gandhi Nagar Jammu
May 20223 mosJul 2022

Gandi nagar, jammu

I work there is hospital (central lab) as a lab assistant. It’s an internship base training.  There I learn to perform multiple clinical test like Complete Blood Count (CBC), Prothrombin Time Test (PTI),Liver function Test (LFT), Renal Functional Test (RFT), HIV, HCVAg, Syphilis combo rapid test, Haemoglobin Test (HB), Blood Sugar, Human Chronic gonadotropin Test (HCG Test) Both process quantitative and qualitative, Urinalysis, etc…

Education

CHANDIGARH UNIVERSITY

bsc med, bsc medical

CHANDIGARH UNIVERSITY

20203 yrs2023

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Headline

US Healthcare Recruiter

About

Highly driven and performance-oriented Person with a demonstrated ability to develop and execute data-driven strategies. Seeking an opportunity to contribute to Company’s continued market share growth in the Market by applying my analytical skills and a growth mindset in a fast-paced environment and highly driven and performance-oriented professional with expertise in validating autoclave systems for effective sterilization and regulatory compliance. Skilled in developing validation protocols, conducting equipment qualifications (IQ, OQ, PQ), and ensuring adherence to industry standards .Adept at troubleshooting, documentation, and reporting. Seeking to leverage analytical skills and a growth mindset to contribute to market share growth in a dynamic environment.

Location

Chandigarh

Work experience

US Healthcare Recruiter at Infojini Healthcare, Jun 2025 - Sep 2025 · 4 mos

US Healthcare Recruiter at CivicMinds, Inc, Jun 2024 - Jun 2025 · 1 yr 1 mo, Stanton, California, United States

Customer Care Executive at TP, Jun 2023 - May 2024 · 1 yr, Mohali district, Communication and Customer Service:  Responded to customer inquiries and concerns via phone, email, live chat, or social media in a timely and professional manner.  Provided exceptional customer service by actively listening, understanding customer needs, and resolving issues efficiently.  Delivered accurate and helpful information about products, services, and company policies  De-escalated customer frustrations and maintained a positive and courteous demeanour throughout interactions. Problem-Solving and Resolution:  Trouble shooted customer issues and identified root causes to provide effective solutions.  Followed up with customers to ensure their satisfaction with the resolution provided  Documented customer interactions and resolutions accurately and efficiently  Escalated complex issues to the appropriate department for further assistance. Additional Skills:  Processed orders, returns, and exchanges. • Monitored customer feedback and suggested improvements to products and services. • Maintained accurate records of customer interactions and transactions using CRM software. • Contributed to positive customer experiences through upselling and cross-selling opportunities (if applicable). • Adhered to company policies and procedures while providing excellent customer service. • Utilized internal knowledge bases and resources to answer customer questions effectively.

Autoclave Validation Engineering at ALIUD SOLUTION PRIVATE LIMITED, Jan 2022 - Mar 2023 · 1 yr 3 mos, Chandigarh, India,  Autoclave Validation Engineer skilled in developing and executing validation protocols, ensuring compliance with industry standards, and optimizing sterilization processes for safety and reliability.  There I get to know about the different type, function and class of Autoclaves and how to use them

Laboratory Assistant at Govt. Hospital Gandhi Nagar Jammu, May 2022 - Jul 2022 · 3 mos, Gandi nagar, jammu, I work there is hospital (central lab) as a lab assistant. It’s an internship base training.  There I learn to perform multiple clinical test like Complete Blood Count (CBC), Prothrombin Time Test (PTI),Liver function Test (LFT), Renal Functional Test (RFT), HIV, HCVAg, Syphilis combo rapid test, Haemoglobin Test (HB), Blood Sugar, Human Chronic gonadotropin Test (HCG Test) Both process quantitative and qualitative, Urinalysis, etc…

Education

bsc med, bsc medical, CHANDIGARH UNIVERSITY