Sahil Maurya
Astrochat - Executive - Astro Operations
Vasai
4+ years of work experience
Jul 20251 yr 4 mosPresent
On-site
Dec 20247 mosJun 2025
Mumbai, Maharashtra, India
• Provided feedback to agents as a Quality Analyst at Shaadi.com, ensuring client benchmarks were met and process requirements were fulfilled.
• Maintained quality standards by monitoring and evaluating agent performance, contributing to overall process improvement.
• Collaborated with team members to implement quality assurance initiatives, resulting in enhanced customer satisfaction and retention.
Aug 20231 yr 5 mosDec 2024
• Oversaw quality assurance processes at Teleperformance Global PVT LTD, ensuring adherence to company policies and standards.
• Monitored and evaluated customer interactions to provide feedback and training to agents, improving performance and customer satisfaction.
Oct 202211 mosAug 2023
• Conducted data analysis to support Airbnb's operations, ensuring accuracy and compliance with company standards.
• Delivered client requirements for the process, optimizing data insights for strategic decision-making.
Mar 20228 mosOct 2022
Consistently delivered high-quality customer service by effectively handling a high volume of inbound calls, resolving customer inquiries and issues related to Bluestar products and services, and ensuring customer satisfaction and retention.
Sahil’s AI Stack
Education
Higher Secondary School
G.M English High School of Arts, Commerce And Scince
20181 yr2019
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