Headline

Curious about Wearables & Fitness Tech | Product Quality Leader | Immediate Joiner | Open to Founder’s Office • Chief of Staff| Product-minded | Driving cross-functional execution & customer outcomes | Customer Empathy

About

I'm a QA Team Lead with 12+ years of experience making sure customer-facing products ship on time, work as promised, and keep getting better release after release. Across companies like Cogitate, Glean, Paytm Insider, and Hive AI, I've led QA strategy for everything from AI/ML-driven platforms to high-scale search products and consumer ticketing apps. My focus has always been the same: build QA processes that scale, mentor teams that own quality, and partner closely with Product and Engineering so that quality isn't a gate at the end — it's part of how the product gets built. A few things I care about: - Product-first QA — I dig into customer journeys, segmentation logic, and business rules, not just test cases. - Team building — I've mentored 10+ professionals into QA roles and standardized hiring and onboarding processes from scratch. - Measurable quality — I define KPIs around defect leakage, regression cycle time, and release predictability, then actually move them. - Cross-functional collaboration — I work as the bridge between offshore QA, onshore stakeholders, Product, Design, and Engineering. Some things I've shipped: zero critical defects across production releases at Cogitate, a 20% reduction in regression cycle time at Glean, and QA practices that supported a 10× increase in user logins at Paytm Insider. ——— 🟢 Currently open to new opportunities. Looking for QA Lead / QA Manager / Quality Engineering Manager roles where I can: - Own quality strategy for a product or business line - Build, mentor, and scale QA teams - Partner closely with Product and Engineering on customer-facing releases Open to remote, hybrid, or relocation for the right role. Comfortable working across US, EU, and APAC time zones. 📩 Reach me at sahil1660@gmail.com or DM here.

Location

India

AI stack

claude

notebooklm

openai

ChatGPT

Work experience

QA Lead at Cogitate, Apr 2023 - Mar 2026 · 2 y 11 mo, Mumbai, Maharashtra, India, Leading QA strategy for production releases across customer-facing insurance platforms, working as the bridge between offshore QA and onshore stakeholders. - Delivered production releases with zero critical defects across customer-facing platforms by owning UAT, release readiness, and production validation end-to-end. - Built QA hiring and onboarding processes from scratch, strengthening team capability and embedding a quality-first mindset across the org. - Defined and tracked KPIs for release quality, defect leakage, and turnaround time — turning QA from a checkpoint into a measurable function. - Partnered with Product and Engineering to validate workflows, business rules, and segmentation logic against real customer journeys. - Improved delivery predictability through structured effort estimation, sprint planning, and release reviews. - Translated direct customer feedback into actionable quality and product improvements. Skills: Quality Assurance · Team Leadership · Release Management · UAT · Stakeholder Management · KPI Tracking · JIRA · Insurance Technology

Product Management Fellow | HelloPm at HelloPM, Dec 2022 - Mar 2023 · 4 mos

QA Lead at Glean, Apr 2022 - Nov 2022 · 8 mos, Bengaluru, Owned quality for major product verticals of a high-scale enterprise search platform. - Led a 5-person QA team and reduced regression cycle time by 20% through prioritization and process improvements. - Validated data pipelines and Salesforce integrations to ensure accuracy of data-driven features. - Strengthened testing for data integrity, filtering, and search relevance — aligned closely with how users actually search. - Partnered with Product and Design during discovery to lock in requirements and testability early. Skills: QA Leadership · Data Validation · Salesforce · Search Quality · Cross-Functional Collaboration

QA Lead and Product at Paytm Insider, Feb 2021 - Mar 2022 · 1 yr 2 mos, Delhi, India, Built a QA team from the ground up during a high-growth period for India's largest live events platform. - Mentored 10+ professionals transitioning from Operations into QA, building a scalable, high-performing team. - Contributed to a 10× increase in user logins by improving end-to-end user journey quality. - Partnered with Product on feature prioritization, release planning, and execution. - Translated user feedback and behavioral insights into improvements that moved retention. Skills: Team Building · Mentoring · User Journey Testing · Product Collaboration · QA Hiring

Senior Quality Analyst at Hive, Feb 2019 - Jan 2021 · 2 yrs, Led QA for AI/ML-driven products where data accuracy and experiment integrity were business-critical. - Owned QA for A/B testing and experiment-based releases across ML products. - Ensured data accuracy and experiment integrity for decision-making systems. - Managed customer-reported issues with fast turnaround, feeding learnings back into the QA process. - Evolved QA practices as the product and data complexity grew. Skills: A/B Testing · AI/ML Testing · Data Validation · Experiment Integrity · Customer Issue Management

Quality Analyst at Hive, Jan 2018 - Jan 2019 · 1 yr 1 mo, Gurgaon, India

Test Engineer at MARQUIS TECHNOLOGIES PRIVATE LIMITED, Mar 2016 - Jan 2018 · 1 y 10 mo, Mumbai

Software Engineer at Cogitate Technology Solutions, Jan 2014 - Mar 2016 · 2 y 2 mo, Mumbai

Education

Bachelor’s Degree, Computer Science, Rayat & Bahra Institute of Engg. & Biotechnology

High School, kendriya vidyalaya