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Sahil Shaikh

Senior Application Support Engineer | SaaS | L2/L3 Support | SQL | API | SSO/SAML | AWS | Remote Ready

Bhiwandi

6+ years of work experience

HurixDigital
Jun 20233 yrs 2 mosPresent

Mumbai, Maharashtra, India

For your current role, update bullets like this: Managed L2/L3 support for SaaS applications Resolved critical production issues within SLA timelines Debugged APIs using Postman and SQL queries Supported SSO/SAML integrations Collaborated with engineering teams for bug resolution Improved user satisfaction by 40%
Bookit Digital Pvt Ltd
Jun 20233 yrs 2 mosPresent

Executed the product roadmap and ensured alignment with user needs and business goals. Managed product roadmap planning and sprint execution in Agile environments. Created use cases and user stories for new features and enhancements. Managed JIRA boards to track tasks, bugs, and progress across product modules. Performed UAT testing for new features and enhancements to ensure quality delivery. Facilitated all Scrum ceremonies, including backlog grooming, sprint planning, daily stand-ups, sprint reviews, and retrospectives. Delivered product demos to internal teams and stakeholders. Managed and handled client escalations, providing timely support and resolutions. Conducted user interviews, usability testing, and data analysis to improve product features, resulting in a 40% increase in user satisfaction.
Unigro Infranet
May 20203 yrs 1 moMay 2023

Strong domain knowledge of AWS cloud platforms and SaaS/Product-based environments. Good logical and analytical problem-solving skills. Hands-on experience with SQL, APIs, HTML, CSS, JavaScript, SAML, SSO, OneRoster, and LTI. Experience in Angular debugging and data analysis using SQL and JIRA queries. Familiar with tools like JIRA, Confluence, Zendesk, ServiceNow, AWS S3, and PuTTY. Proficient in Agile, Scrum, and Software Development Life Cycle (SDLC). Skilled in Microsoft Office tools (Excel, PowerPoint, etc.).

Education

William Carey University

Bachelor of Commerce

William Carey University

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Sahil Shaikh on Tal

Headline

Senior Application Support Engineer | SaaS | L2/L3 Support | SQL | API | SSO/SAML | AWS | Remote Ready

Location

Bhiwandi

Work experience

Technical Support Engineer at HurixDigital, Jun 2023 - Present · 3 yrs 2 mos, Mumbai, Maharashtra, India, For your current role, update bullets like this: Managed L2/L3 support for SaaS applications Resolved critical production issues within SLA timelines Debugged APIs using Postman and SQL queries Supported SSO/SAML integrations Collaborated with engineering teams for bug resolution Improved user satisfaction by 40%

Technical Support Engineer at Bookit Digital Pvt Ltd, Jun 2023 - Present · 3 yrs 2 mos, Executed the product roadmap and ensured alignment with user needs and business goals. Managed product roadmap planning and sprint execution in Agile environments. Created use cases and user stories for new features and enhancements. Managed JIRA boards to track tasks, bugs, and progress across product modules. Performed UAT testing for new features and enhancements to ensure quality delivery. Facilitated all Scrum ceremonies, including backlog grooming, sprint planning, daily stand-ups, sprint reviews, and retrospectives. Delivered product demos to internal teams and stakeholders. Managed and handled client escalations, providing timely support and resolutions. Conducted user interviews, usability testing, and data analysis to improve product features, resulting in a 40% increase in user satisfaction.

Technical Support Engineer at Unigro Infranet, May 2020 - May 2023 · 3 yrs 1 mo, Strong domain knowledge of AWS cloud platforms and SaaS/Product-based environments. Good logical and analytical problem-solving skills. Hands-on experience with SQL, APIs, HTML, CSS, JavaScript, SAML, SSO, OneRoster, and LTI. Experience in Angular debugging and data analysis using SQL and JIRA queries. Familiar with tools like JIRA, Confluence, Zendesk, ServiceNow, AWS S3, and PuTTY. Proficient in Agile, Scrum, and Software Development Life Cycle (SDLC). Skilled in Microsoft Office tools (Excel, PowerPoint, etc.).

Education

Bachelor of Commerce, William Carey University

Sahil Shaikh - Technical Support Engineer in Bhiwandi | Tal