Aspiring Cybersecurity Analyst | Networking | Linux | Security Fundamentals | Actively Learning & Building Skills

Mumbai


Bachelor of Science, Computational Science
University of Mumbai
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Bengaluru
Customer Service Representative at Sutherland, May 2025 - Feb 2026 · 10 mos, Mumbai, Handled customer queries and issue resolution. Maintained records and followed company processes. Worked in a fast-paced environment while meeting performance targets. Developed communication, problem-solving, and documentation skills.
Customer Support Executive at Sutherland Global Services Ltd, May 2025 - Feb 2026 · 10 mos, Resolved internet connectivity, network, and service-related issues for telecom customers. Performed troubleshooting and incident resolution using CRM/ticketing systems. Escalated technical issues while maintaining SLA compliance. Documented incidents, customer concerns, and resolution activities.
Bachelor of Science, Computational Science, University of Mumbai