Headline

Customer Service Specialist at Barclays

About

Senior Customer Care Professional | Mortgage Underwriting & Servicing Accomplished senior customer care professional with a diverse background encompassing roles in mortgage underwriting, servicing, fraud analysis, and personal banking. Proficient in managing teams, providing top-notch customer service, and ensuring compliance with industry regulations. Demonstrated expertise in fraud detection and prevention, coupled with a thorough understanding of mortgage processes. Skilled in guiding clients through complex financial transactions, resolving issues, and delivering tailored solutions. Committed to continuous improvement and fostering a culture of excellence within the team.

Location

Faridabad

Work experience

Customer Service Specialist at Barclays, Mar 2023 - Present · 3 yrs 4 mos

Specialist Customer Care at Barclays, Mar 2017 - Present · 9 yrs 4 mos, Noida, Uttar Pradesh, India

Senior Customer Support at VOIS Telecom, Feb 2014 - Mar 2017 · 3 yrs 2 mos, Faridabad, Haryana, India, I worked as Sr. CSR where my job role was to handle customer and clients regards to IT support and consultation. I have proctively generated sales leads and upgrades and trained new joinees.

Trainee at Shangri-La Eros New Delhi, Dec 2012 - May 2013 · 6 mos

Senior Customer Support at VOIS Telecom, May 2010 - May 2011 · 1 yr 1 mo, On-site

Education

Ihm dehradun